Join a fast-growing global tech team!
We’re hiring an
Automation Support Engineer to help build, optimize, and support automation systems that transform how managed service providers (MSPs) deliver technology and operational efficiency.
If you’re passionate about automation, love solving complex problems, and thrive in a fast-paced, digital-first environment this is your opportunity to make a direct impact and grow your technical career within a world-class support and development organization.
Role Summary
As an
Automation Support Engineer, you will be responsible for building, maintaining, and supporting automation workflows within our client’s
low-code platform.
You’ll manage Tier 2/3 technical support issues, collaborate with internal teams and customers to design reliable automation solutions, and help drive product improvements based on real-world feedback. This role blends hands-on development, system integration, and customer communication perfect for someone who enjoys both coding and problem-solving.
Key Responsibilities
- Troubleshoot and resolve Tier 2/3 automation issues within customer-facing workflows.
- Independently scope, define, build, and deploy automation solutions using low-code tools and Python.
- Collaborate directly with customers to understand business needs and design aligned solutions.
- Maintain continuous communication throughout project and testing phases to ensure delivery success.
- Work closely with the support and development teams to implement fixes and align solutions with best practices.
- Identify recurring issues and contribute to knowledge base documentation to support continuous improvement.
- Follow the software development lifecycle (SDLC) and uphold quality, security, and documentation standards
Must-Have Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics, or a related field.
- 1–2+ years of experience in automation or software development, preferably in low-code environments.
- Proven ability to design and implement automation workflows and integrate systems using APIs.
- Strong understanding of SDLC principles and software best practices.
- Excellent English communication skills able to interact effectively with customers and internal teams.
- Familiarity with tools commonly used in the MSP industry and API-based integrations. Self-motivated, analytical, and resourceful problem-solver with strong attention to detail.
Nice-to-Have Skills
- Experience with Jinja2, HTML/CSS, or UI/UX principles.
- Exposure to scripting languages or low-code platforms.
- Understanding of workflow automation, orchestration, or RMM/PSA tools.
- Experience in MSP, SaaS, or cloud-based environments.
Reporting Line And Working Pattern
- Reports to: Support Manager or Head of Automation Delivery
- Fully remote, Philippines-based
- US time-zone coverage with global team handoffs
Why You’ll Love This Role
- Work at the intersection of automation, customer success, and technology innovation. Make a visible impact by designing automation solutions that improve business efficiency.
- Collaborate with a global, high-performing support and development team.
- Grow your technical skill set across multiple automation platforms, APIs, and integrations.
- Enjoy the flexibility of a fully remote setup with opportunities for career advancement.
About MagentIQ
At
MagentIQ, we value diversity, innovation, and continuous growth.
Join our team and be part of a collaborative, forward-thinking organization where your work truly impacts global technology. If you’re ready to build reliable, scalable systems that power the future of automation
we’d love to meet you!
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