Philip Morris International (PMI) is seeking a strategic and employee-experience-focused
P&ED Senior Specialist to lead the optimization of People & Culture (P&C) products and services across Australia and New Zealand. This pivotal role supports the delivery of a seamless employee experience through expert guidance, process improvement, and operational excellence in mobility, total rewards, and core P&C services.
About The Role
As
P&ED Senior Specialist, you will:
- Lead the review and enhancement of P&C products and services, including Total Rewards, Mobility, and core policies, ensuring alignment with business needs and employee expectations.
- Manage end-to-end domestic relocation processes across ANZ, including employee briefings, vendor coordination, policy administration, and service delivery.
- Act as the subject matter expert for Mobility, providing frontline support and resolving escalations in line with policy and employee satisfaction goals.
- Support employees and managers across the employee lifecycle, from onboarding and internal movements to performance management and recognition.
- Collaborate with cross-functional teams, including Payroll and Employee Care, to drive continuous improvement and elevate the employee experience.
- Implement new P&C processes and products, developing communication plans, monitoring service challenges, and proactively resolving issues.
- Contribute to strategic P&C projects, supporting planning, coordination, and change management to ensure successful outcomes.
- Ensure compliance with audit requirements, working closely with Payroll to meet monthly and annual deadlines.
What You’ll Bring
- Relevant Qualification
- Minimum 5 years of experience in HR operations, employee experience, or mobility within a multinational environment.
- Strong understanding of relocation services, policy implementation, and vendor management.
- Proven experience in a P&C operations or employee experience role, ideally within a multinational or complex organizational environment.
- Demonstrated ability to analyze and improve HR processes and policies with a focus on employee experience.
- Excellent stakeholder management and communication skills, with the ability to influence and collaborate across levels.
- Experience supporting a wide range of P&C activities including rewards, benefits, talent, and performance management.
- A proactive mindset with a passion for continuous improvement and service excellence.
- Strong organizational skills and attention to detail, especially in managing compliance and audit-related tasks.
Why Join Us?
- Be a key contributor to a globally recognized organization committed to transformation and innovation.
- Drive meaningful improvements in employee experience across ANZ.
- Work in a diverse, inclusive culture that values collaboration and continuous growth.
- Enjoy flexibility through our hybrid work model and global career development opportunities.
- Contribute to a purpose-driven mission: delivering a smoke-free future.
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