Job Summary
Supervise the Talent & Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.
Provide comprehensive, confidential Talent & Culture support to all associates and managers to support the achievement of our vision and goals. To support the effective management and performance of the T&C and Training function; to maintain and continue to develop efficient T&C systems and services to support the smooth running of the department.
To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel’s policies and current legislation.
Essential Duties and Responsibilities
Supervising:- Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld.
- Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.
- Oversee the development of the T&C team, Accommodation team through setting clear business objectives and expectations.
- Conduct regular training with the T&C team & Accommodation team to upskill and develop knowledge.
- Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.
- Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.
- Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate’s satisfaction are meet with high standard.
Recruitment:- Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.
- Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha’s authorised head count and budget for associate level.
- Manage and oversee the recruitment of all positions up to and including management roles.
- Analysis of recruitment platforms including time to fill and calibre of candidates.
- Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.
- Maintain accurate and complete records of the entire recruitment process.
- Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha’s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.
- Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.
- Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.
- Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.
- Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.
- Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.
- Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc…
- Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.
Employee Relations:- Report on the hotels’ leave balance through monthly reporting of holidays taken.
- Analyse sickness absence records monthly and work with HOD’s to tackle repeat and support long term absences back to work.
- Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.
- Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.
- Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.
- Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.
- Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.
- Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
- Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.
- Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.
- Ensure compliance with labor laws and regulations.
- Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.
- Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC & DOTC before completion of the 3-month period.
- Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.
- Coordinate the planning and execution of social events ensuring maximum participation.
- Coordinate the organisation and delivery of the associate recognition & year of service awards and Hotel Communications Meetings.
- Promote a positive and inclusive workplace culture.
T&C Department / Administration:- Assist with the completion of the monthly turnover/Metrics report.
- Ensure all processes in place maximise efficiency of the T&C department.
- Attend all relevant meetings as requested by the Assistant Director of Talent & Culture, including Health and Safety and Communications Meetings.
- Maintain the department’s filing system, ensuring an annual audit takes place.
- Encourage, motivate and support all associates with whom you work.
- Ensure confidentiality is maintained at all times in line with the Data Protection Act.
- Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.
- Maintain T&C areas, including notice boards and office areas on a daily basis.
- Be aware of and maintain department standards.
- Participate and assist in appraisal training for all division and department heads.
- Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.
- Development/update of T&C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.
- Ensure that policies are compliant with relevant laws and regulations.
- Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.
- Collect and analyze T&C data to make data-driven decisions. Use data to identify trends and areas for improvement.
- Carry out a show round the hotel when required. Attend all training courses as and when required.
- Manage the T&C department's budget. Ensure efficient allocation of resources.
- Ensure job descriptions are accurately typed and maintained for all designations at all times.
- Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&C technology.
- Oversees the implementation of annual increases and other wage adjustments.
- Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
- Oversee the payroll process to ensure accurate and timely payment of employees.
- Handle payroll audits and resolve payroll-related discrepancies.
- Collaborate with finance departments for monthly payroll reporting.
- At the end of the year, review employee benefits programs, including health insurance, worker compensation.
- Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.
- Coordinate with occupational health and safety to ensure a safe and healthy workplace.
- Develop and implement health and safety policies and procedures.
- Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.
- Ensure accommodation arrangements meet safety, quality, and budgetary standards.
- Handle accommodation-related concerns and requests from employees.
- Establish and enforce policies and guidelines for associate accommodation.
- Monitor compliance with local housing laws and regulations.
- Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.
- Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent & Culture’ signature.
Other Standard Responsibilities- Complies and adheres to the Rosewood company policies.
- Takes on other tasks in addition of the ones stated, in a reasonable framework.
- Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
- Models the company’s culture, vision, mission and core values at all times.
- Keeps abreast of newest trends and innovations in the hospitality industry and within Talent & Culture.
- Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
- Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
- Maintain effective communication within the department and ensure that the Assistant Director of Talent & Culture is kept well informed of any problems/queries that have arisen.
- Report any problems/complaints to the Assistant Director of Talent & Culture
- To attend any department training sessions and/or meetings required.
- To liaise with other departments to ensure good communication and offer support.
- To be fully conversant with the T&C Policies & Procedures.
- Supports the hotel operation in times of demand.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Health & Safety- Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- To report any defects in the building, plant or equipment according to hotel procedure.
- Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
- To attend Statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning Fire, Health & Safety.
- Be fully conversant with:
- Rules & Regulations
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures
Other- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
