Ciklum is looking for a Senior HR Operations Specialist to join our team full-time in USA.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior HR Operations Specialist, USA & Canada you will act as an individual contributor, executing the HR agenda across the US and Canada. This role plays a crucial part in aligning regional HR practices with Ciklum's global strategy, ensuring legal compliance, and delivering best-in-class support to employees and managers. The role requires a hands-on approach, strategic mindset, and strong knowledge of local labor and immigration regulations.
Responsibilities:
HR Partnership
- Act as the main HR point of contact for business leaders and employees in the region
- Drive and execute HR processes and initiatives in line with global HR strategy and local business needs
- Provide expert guidance on complex HR issues including organizational changes, workforce planning, and talent development
HR Operations & Employee Lifecycle
- Manage the full employee lifecycle: onboarding, performance management, development, engagement, retention, and exit processes
- Ensure smooth onboarding and cultural integration of new hires
- Conduct regular 1:1 check-ins with employees to identify potential attrition risks early and take timely action to address concerns and improve retention
- Handle offboarding and exit interviews, providing insights to improve employee experience
Employee Relations & Compliance
- Advise managers on employee relations matters, disciplinary processes, and conflict resolution in accordance with company policies and local laws
- Ensure compliance with federal, state, and provincial employment legislation in both the US and Canada
- Keep up to date with labor law changes and ensure policies are updated accordingly
Immigration & Mobility
- Facilitate all immigration cases in the USA and Canada
- Provide hands-on support for visa sponsorships (e.g., H-1B, TN, L-1), green card applications, work permits, and relocations
- Liaise with legal counsel, external vendors, and internal stakeholders to ensure timely and compliant case management
- Act as the regional expert on immigration and cross-border employment matters, proactively tracking legislative changes
Compensation, Benefits & Payroll
- Support salary review processes, including benchmarking and market analysis in coordination with Global HR and Finance
- Collaborate with payroll providers to ensure accurate and timely payroll execution
- Manage local benefits programs and recommend improvements based on employee feedback and market practices
Employee Engagement & Culture
- Champion regional employee engagement and recognition initiatives
- Support global programs related to wellbeing, DEI, and career development, adapting them to local context as needed
HR Reporting & Data
- Maintain accurate HR records in line with data privacy laws
- Prepare and analyze HR metrics and reports to support data-driven decision making
Requirements:
- 5–7 years of experience in a Human Resources Generalist or similar role, ideally in a multinational or fast-paced environmen
- Solid hands-on experience in personnel administration and payroll processes
- Profound knowledge of U.S. and Canadian labor law and HR compliance regulations
- Proven experience supporting immigration and mobility cases (e.g., visa sponsorship, relocation, work permits)
- Fluent in English, with excellent written and verbal communication skills
- Advanced user of MS Office (especially Excel and Word), Google Docs, and HRIS/HR admin systems
- Strong interpersonal and stakeholder management skills; able to build trust and influence without formal authority
- Fast and effective in troubleshooting and escalation handling, with a solution-oriented mindset
- Demonstrated organizational, project management, and problem-solving skills, with the ability to multitask and prioritize effectively
- Comfortable working independently while closely collaborating with global and regional teams
What`s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door culture, that values initiative and empowers its people to succeed
- Fast-paced & agile environment: Be part of a dynamic, fast-moving organization that champions efficiency and innovation
- Global exposure: Collaborate with international, cross-functional teams and contribute to large-scale initiatives
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Flexibility: 100% remote
- Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.
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Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
