Job Description
This role is pivotal in ensuring our supplier network exceeds service level agreements, drives innovation, and partners with Cartus to navigate successful relocations. The ideal candidate will evaluate supplier service, identify and track performance trends, and implement continuous improvement strategies.
This role will work closely with internal departments to understand and address their needs, communicate effectively with suppliers, and facilitate regular meetings to discuss performance and future planning.
Your Role & Accountabilities
- Focus on international supplier management within the designated region.
- Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
- Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
- Track and report supplier and operational escalations daily through internal systems.
- Provide regular updates on service and best practices to designated supplier networks.
- Support reporting requirements by analyzing and tracking service defects to identify trends.
- Organize and participate in supplier review meetings.
- Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.
- Facilitate internal and external training sessions.
- Arrange and facilitate new hire training
- Maintain documentation of Supply Chain Management processes.
- Attend internal operational and senior meetings as needed.
- Engage with operational teams through virtual meetings, representing Supply Chain.
- Support supplier pricing requests and new business pricing.
- Handle ad hoc reporting requests and system troubleshooting.
- Conduct regular audits of supplier platforms.
- Resolve supplier invoicing issues.
- Participate in project work aligned with Supply Chain Management strategy.
- Creating supplier profile and work initiation in internal systems
How You Succeed
Our winning behaviors represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive. Always aspire to role model these.
- Obsess about Growth: Focus every day on making a big impact and accelerating growth
- Relentlessly Focus on Talent: Be the reason we attract and keep phenomenal people
- Always Find a Better Way: Explore and embrace what is possible
- Achieve Exceptional Results: Take decisive action and deliver on your commitments
Who You Are
- Highly organised and self-motivated
- Customer focused
- Excellent interpersonal skills with the ability to communicate and influence clearly and effectively
- Ability to use own initiative
- Strong presentation and negotiation skills
- Results orientated
- Sound judgement and decision-making skills
- Team player with proven partnering skills
- Cultural sensitivity
Experience You Need
- Demonstrating winning behaviors
- Ability to manage complex and multi-supplier relationships
- Ability to support manager with team requirement and/or supplier management
- Prior vendor/supplier management experience desirable
- Procurement background an advantage
- Preferably some previous experience in relocation management
- Availability to travel occasionally
- Proficient in MS Word, Excel and PowerPoint
About Us
Cartus is leaning into its essence,
Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc.
(NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
