Funnel company
We are expanding our global, world-class support function with a technical support specialist in our Stockholm office. We are looking for a self-driven and curious team member who thrives in a fast-growing and agile environment!
About the role
You will join our team in Stockholm and be part of our global support team, which also includes colleagues from our offices in Boston and Sydney. This is a collaborative and friendly team with a strong can-do mentality.
In this role, you are responsible for managing all incoming Funnel user queries together with your colleagues. The support team works continuously to share insights with the rest of the organization as well as contribute to building smart solutions to eliminate the need for support.
Some tasks and responsibilities:
Helping business customers troubleshoot the product and usage
Triage a wide range of requests and safely courier the information to the right team (e.g. Development, Product, Customer Success, Solution Consulting, Finance)
Work closely with the Development team to make sure we come up with the best solutions for our customers
Lead and participate in cross-organizational initiatives to make Funnel a better product
Look after the knowledge base, making sure each Business plan has relevant content and that it can be surfaced easily
Elevate burning issues and emerging trends in the business in a way that makes it easy to understand and take action
Who you are
Service-oriented - you get energy from helping customers and solving their issues. With your ability to put yourself in someone else's position, you can see things from their point of view and adjust your approach depending on the customer.
Challenging - you dare to challenge customers, colleagues, and yourself, ask the right questions and be transparent if something does not work.
Collaborative - you are a team player and enjoy cross-collaboration with other departments and offices.
Curious - you love learning and want to understand how the product works, improve and find new ways of working and look for alternative solutions.
Openness - you thrive in a dynamic and fast-changing environment where all answers and processes are not in place.
Skills and experience
Minimum 3 years of experience in technical support management handling B2B customers.
Experience working with a technical product.
Technical understanding, strong analytical and problem-solving skills.
Knowledge of how to write in an instructional way when communicating with customers.
It is a big bonus if you also have:
Experience working in a SaaS company with a basic knowledge of the digital advertising and digital analytics space.
Knowledge of any programming language.
Who we are
Funnel is a fast-growing tech company within digital marketing, working to help marketers understand how their marketing initiatives relate to their business results. Funnel is a Software as a Service (SaaS) product that helps you to get the very most from your data. Our customers range from big e-commerce companies to advertising agencies and consumer brands. Since the product launch in 2015, we have set up offices in Stockholm, Boston, Dublin, and Sydney and have grown to service thousands of marketers all over the world, with the US as the largest market.
Read more about our benefits and perks here!
Other information
This role is located in Stockholm, at our centrally located office at Klarabergsgatan 29. We value increased in-person collaboration, and as such, we work the majority of the week from our office.
We do not sponsor relocation and we will therefore only considerate applicants who are located in Stockholm, and match any of the below:
- Hold Swedish citizenship
- Hold EU/EEA citizenship
- Have a valid work permit for working in Sweden
Recruitment process
We will review your application and get back to you as soon as possible.
If you are interested in the recruitment process, take a look at our career site to find out more.
