Technical Support Specialist

Duration: 12 months Contract

Job Description:

Job Summary:

We are hiring two ServiceNow Technical Support Engineers (L2 & L3) to deliver advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. These roles will involve a blend of day-to-day support and project-based work with a focus on data accuracy, system reliability, and continuous improvement.

Key Responsibilities:

Discovery Support

• Monitor and maintain the ServiceNow Discovery tool
• Investigate and resolve Discovery-related issues and errors
• Maintain and optimize Discovery schedules and credentials
• Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)

CMDB Management

• Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
• Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
• Collaborate with CI Class Owners to improve data accuracy and governance
• Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation

Integration & Platform Support

• Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)
• Understand data flows, transform maps, and import sets
• Work closely with the Platform Team on integration updates and enhancements

General Support & Collaboration

• Provide L2 and L3 support for ServiceNow incidents and service requests
• Participate in ServiceNow enhancement and upgrade projects
• Maintain documentation of issues, fixes, and technical workflows

Required Experience & Skills:

• 10+ years of IT experience (ServiceNow-focused)
• Hands-on experience in:
• ServiceNow Discovery and CMDB
• ServiceNow Integrations, including data flow troubleshooting
• Transform Maps, Import Loads, and MID Server setup
• Strong analytical and troubleshooting skills
• Experience with ITIL processes and CMDB governance

Preferred Qualifications:

• ServiceNow Administrator and/or Implementation Specialist certifications
• ITIL v3 or v4 Foundation certified
• Experience working in a remote, distributed team environment

Recruiter Details:

Name: Ramya Sravani

Email ID: [email protected]

Internal Job ID: 25-39818