EdPlus Enrollment Coach Lead Senior in United State

Job Profile

Outreach/Recruitment Manager 3

Job Family

Student Recruitment and Admission

Time Type

Full time

Max Pay – Depends On Experience

$82,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Collaborates in developing and implementing campus-wide strategic outreach, marketing and recruitment plans, supports admissions policy development, directs admission processing, and supervises staff to achieve institutional, enrollment-related strategic goals.

Job Description

Are you passionate about helping students in higher education and ready to lead with purpose? Do you excel at communicating, strategizing, and inspiring others? Then check out the EdPlus Enrollment Coach Lead Senior position below!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a seeking a dynamic and forward-thinking Enrollment Coach Lead Senior to guide and support a high-performing team of Enrollment Coaches. In this role, you won’t just lead—you’ll inspire. You’ll help shape strategies, drive innovation, and ensure students stay on track toward achieving their academic goals. Every day you'll play a critical part in enhancing student experiences and outcomes by championing meaningful initiatives that drive enrollment growth, student persistence, and service excellence.

As a Senior Lead, You Will

• Provide strategic leadership to Enrollment Coaches, empowering them to deliver proactive, impactful student support.
• Lead the implementation of key initiatives designed to improve performance and student engagement within the Enrollment Center.
• Develop and refine administrative processes and best practices that foster consistency, efficiency, and high-quality communication across teams.
• Collaborate across the ASU community—building strong, solution-focused partnerships with academic units, advising teams, colleges, and student success services.
  
  

Essential Duties

• Identifies areas of improvement for the Enrollment Center as a whole and recommends solutions in leads meetings or in 1:1 meetings.
• Cultivates an environment that empowers staff to be proactive as they deliver attentive customer service and build supportive relationships vital to student success.
• Consistently participates in training new leads. Builds rapport and relationships with individuals and groups utilizing an outgoing, poised, and persuasive communication style.
• Uses an influential, goal-oriented leadership style to motivate, train, and engage others in an enthusiastic way.
• Learns quickly and thoroughly while continually recognizing and adapting to changing conditions.
• Takes on additional responsibilities outside of direct team management. Performs job duties and responsibilities in a reliable and dependable manner; represents EdPlus and the Enrollment Center in a professional manner and leads by example.
• Addresses all aspects of staffing and professional development in a highly consistent manner.
• Collaborates with key stakeholders to provide a comprehensive service approach, address opportunities to improve student experience, and bolster student success.
• Establishes goals, executes progression plans, effectively delegates, and resolves general issues and concerns of students.
• Provides resources and direction to facilitate student understanding of communications and processes across university departments and academic units.
• Supervises coaches who provide exceptional communications to students by engaging them through phone, email, text or chat.
• Monitors production and quality of student/coach interactions, evaluating opportunities to benchmark, enhance and improve the student experience.
• Maximizes the student experience by providing engaging, constructive feedback; resolving issues, and disseminating information.
• Understands and accurately leverages resources provided by internal systems, departments, policies, and procedures.
• Provides directions to staff, including assignments, activities, and schedules to ensure the delivery of excellent service required to meet/exceed departmental goals.
• Handles highly sensitive and/or complex issues.
• Coordinates or assumes other duties or projects as assigned or directed.
  
  

Desired Qualifications

• Evidence of a bachelor's degree or higher in a related field.
• Experience with the EdPlus Enrollment Coaching Center’s policies and procedures.
• Demonstrated knowledge of basic computer programs, including Microsoft Office Suite, PeopleSoft, Salesforce.
• Demonstrated ability to identify areas of improvement for the Enrollment Center as a whole and bring those forward with recommended solutions.
• Evidence of a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
• Demonstrated ability to navigate change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Experience establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Demonstrated ability to work effectively in an environment subject to quickly changing priorities.
• Experience leading a team as an Enrollment Coach Lead in the EdPlus Enrollment Coaching Center.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
  
  

Salary And Benefits

Salary Range: $75,000 - $82,000 per year; DOE

The target salary for this position is $80,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts
  
  

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding

No Federal Funding

Instructions To Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13861.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV
  
  

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.