About Our Client
Our client is transforming cybersecurity for people and organizations globally. Its intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. The zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, the organization is a leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
About the Role
As a Training Manager, this role will be responsible for leading the global customer training strategy, managing a distributed team of trainers, and owning content development and delivery across multiple languages. This position will work closely with Customer Success, Implementation, and Sales teams to ensure customers are empowered with the knowledge they need to adopt and succeed with the platform.
This role will own and optimize the customer learning journey through engaging adoption resources, instructor-led trainings, and scalable Learning Management System (LMS) programs tailored to various user personas and geographies.
Key Responsibilities
- Curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences
- Own the lifecycle and maintenance of content hosted in the organization's LMS, ensuring onboarding modules are always up-to-date and localized
- Lead and scale a global training team, driving strategy, execution, performance metrics, and professional development
- Coordinate translation and localization of training content in alignment with the organization's multilingual product availability
- Establish and maintain a scalable process for delivering live and asynchronous training experiences
- Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs
- Define and monitor success metrics for training engagement and effectiveness
- Advocate for continuous improvement in training tools, delivery methods, and learner outcomes
Required Qualifications
- 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company
- 2+ years of experience managing a global training team or enablement function
- Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar)
- Strong background in content creation for diverse audiences and learning formats (written, video, interactive)
- Experience working with multilingual training delivery and content localization
- Excellent project management skills with the ability to handle multiple priorities
- Strong communication and leadership skills, with a passion for customer enablement and education
- Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)
Preferred Qualifications
- Instructional design certifications (e.g., CPLP, APTD, or ATD)
- Familiarity with cybersecurity or IT/SaaS product environments
- Experience in knowledge management platforms and video-based learning
- Background in adult learning theory or user adoption strategies
Additional Information
This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”
