Server Operations Engineer (all levels)

About the job

At Pairwise, we are a team of engineers, operators, and builders focused on enabling the next generation of technical talent to do their best work. We partner with leading technology companies to deliver high-performance engineering solutions across embedded systems, networking, semiconductors, and software. Our teams have contributed to some of the most advanced products in consumer, infrastructure, and communications technologies.

This full-time role offers the chance to work on-site with a global leader in the technology industry, contributing to impactful, technically challenging projects in a high-caliber and fast-moving environment.

About the Role

We are seeking Server Operations Engineers at multiple levels (Junior, Mid, and Principal) to join our growing team. As an SOE, you will play a vital role in large-scale server infrastructure operations - whether you are just starting your career or ready to lead, there is an opportunity to develop and demonstrate your expertise in a collaborative, high-impact environment.

Core Responsibilities

• Plan server layouts and ensure accurate mounting and provisioning at scale.
• Lead OS installation/reinstallation efforts, resolve system anomalies.
• Oversee server maintenance, hardware diagnostics, troubleshooting, and repairs.
• Manage internal data systems: assets, RMAs, ticketing, racks, and server metadata.
• Coordinate remote vendors and internal teams to resolve hardware batch issues.
• Drive secure decommissioning and relocation processes (drive erasure, reconfiguration).
• Retrofit and build automation tools via scripting (Shell/Python).
• Oversee end-to-end server lifecycle management.
• Mentor and delegate tasks to team members; lead training and cross-skilling efforts.
• Standardize documentation and process templates across the team.
• Handle on-call escalations and remove operational blockers.
• Track shift coverage, review workload distribution, and host team meetings.
• Approve and process OT, leave requests, and performance evaluations.

Requirements

Junior (L1)

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• 0-2 years of experience in server operations, infrastructure, or data center environments.
• Familiarity with Linux systems and troubleshooting fundamentals.
• Basic scripting experience (Shell/Python) is a plus.
• Strong problem-solving skills and a willingness to learn.

Mid-level (L2)

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field.
• 2-5 years of experience in server operations, infrastructure, or data center environments.
• Proficient in Linux systems, hardware troubleshooting, and OS installations.
• Hands-on scripting/automation experience (Shell/Python).
• Understanding of networking basics (TCP/IP, VLANs, Subnetting, DNS).
• Experience with automation tools (e.g., Ansible, GitLab).
• Ability to work independently and mentor junior engineers.

Principal (L3)

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field.
• 5+ years of experience in server operations, infrastructure, or data center environments.
• Expertise in Linux systems, hardware diagnostics, and large-scale OS deployment (PXE boot).
• Advanced scripting/automation experience (Shell, Python); able to develop internal tooling.
• Deep understanding of networking, IPMI, NCSI, and lights-out server management.
• Proven leadership in team/process management, documentation, and cross-functional collaboration.
• Excellent communication skills in English (Mandarin a plus).

Ideal Candidate

You're a hands-on leader who thrives in complex environments, excels at scale, and elevates team capability through technical leadership, process ownership, and operational rigor.

Benefits

Pairwise offers competitive compensation and access to a range of benefits for employees, including premium PPO and HMO medical insurance coverage, dental, vision, FSA, life insurance, short/long-term disability insurance, a company-matched 401k plan, and a generous PTO policy.

We are proud to work with engineers and professionals who want to make an impact through their craft. If you're looking to be part of a team that values technical excellence, autonomy, and practical problem solving - we'd love to hear from you!

Pairwise is an equal opportunity employer. We are committed to building a diverse team and fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.