Hours: Contract, Hourly
Location: 100% Remote (Canada)
Start Date: ASAP
Outwitly Inc. is a women-owned, UX and service design talent solutions partner, consultancy, and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to challenge the status quo, create innovative solutions, and build products and services that people love.
We are seeking a Senior Service Designer to help our client design and deliver engaging, human-centered experiences across channels. The ideal candidate is passionate about the intersection of strategy, design, research, and technology, and eager to contribute to a growing, multidisciplinary team. Experience in healthcare or health-related experience design is a strong asset.
What You’ll Do
- Design and deliver innovative services, products, and brand experiences that solve customer problems and drive business impact
- Create human-centered design deliverables such as experience maps, user journeys, service blueprints, and personas to communicate insights and strategies
- Collaborate with cross-disciplinary teams throughout all stages of the design process — from discovery and opportunity framing to prototyping and implementation
- Conduct qualitative research using ethnographic, behavioral, and market research techniques to inform design decisions.
- Facilitate Design Thinking workshops to promote creative collaboration and customer-centricity.
- Lead rapid design sprints and iteration cycles, translating insights into tangible prototypes and final solutions
- Present concepts and strategies effectively to internal and external stakeholders
- Integrate AI technologies to enhance user experience and drive innovation
What You’ll Bring
- Bachelor’s degree required (Master’s preferred) in design, design research, service design, psychology, anthropology, or a related field
- 6+ years of experience applying Design Thinking to achieve measurable business outcomes
- Proven experience designing multi-channel customer experiences using user-centered design principles
- Familiarity with digital product management, agile methodologies, and foresight/service design approaches
- Strong understanding of qualitative research methods (e.g., ethnography, contextual inquiry, user interviews, usability testing)
- Ability to travel up to 25% for research and client engagements
Nice to Haves
- Visual design or prototyping skills are considered an asset
