Thank you for contacting the Government of Nunavut.
Please do not send sensitive or personal information, including (but not limited to): social insurance numbers, birthdates, information of other people, or health information. Please only send a brief description of your issue or concern and how we can contact you. We will make sure the correct person contacts you if they need more information or if they can answer your question or concern.
This employment opportunity is open to all applicants.
The Government of Nunavut was selected as one of Canada’s Best Diversity Employers, Top Employers for Young People and recent graduates in 2024. With one of the fastest growing and youngest populations in Canada, Nunavut is a dynamic, vibrant territory, committed to becoming an even better place for future generations. As a government, we are strengthening our unique model of governance - one that integrates Inuit societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will enjoy a competitive salary, medical and dental benefits, a defined benefit pension plan, relocation privileges and opportunities for training and career advancement.
Reporting to the Chief Information Officer, the Manager, Information Technology Operations manages and oversees the Nunavut Arctic College (NAC) IT service support, deskside support, regional IT infrastructure, networking, telephony and security. The successfully candidate will be tasked with ensuring that the College’s Information Technology needs are met through strategic leadership, planning, management, and administration of the IT operational staff and systems.
Other Key Responsibilities Of The Position Include
- Providing IT operations and support for all NAC campuses, Community Learning Centres (CLCs), and Research Institute (NRI) offices;
- Identifying, recommending, developing, and implementing cost–effective and efficient technology solutions that support successful operations of IT infrastructure for NAC;
- Supporting the delivery of the NAC IT strategic plan, including ongoing management, evergreening and innovation of NAC’s assets, networks, and systems;
- Administering the back end of the systems and technology required for college-wide distance education program delivery;
- Management of outsourced IT agreements with the Government of Nunavut as well as other NAC IT maintenance agreements, and software licensing agreements;
- Managing the Inventory Management System and NAC IT Service Management team;
- Leading the Information Technology operations, support and training;
- Managing the IT Operational budget for the Office of the President and the three NAC campus buildings.
The knowledge, skills, and abilities for this position are typically acquired through an undergraduate degree in Computer Science, Information Technology, Business Administration (or related field). A minimum of three (3) years of progressive experience in an information technology field, including a minimum of two (2) years in a call centre, service desk, staging, or IT operations environment with two (2) years related experience in a supervisory or managerial position overseeing staff, information technology groups, divisions, and/or sectional teams. Assets include: Industry standard vendor certifications such as Microsoft, A+ or ITIL; previous work experience in the education field or with a similar college institution.
This is a Position of Trust, and a satisfactory Criminal Record Check is required.
The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.
Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.
An eligibility list may be created to fill future vacancies.
If you are interested in applying for this job, please email your cover letter and resume to [email protected]. Please include the REFERENCE # in the subject line of your email.
- The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
- Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
- Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
- Applicants may submit their resume in any of the Official Languages of Nunavut.
- Only those candidates selected for an interview will be contacted.
- The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.
