KE Technology company
Want to be a part fast-paced fintech company building travel solutions for?! Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support? Look no further!
We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. We are expanding the platform of the company, and we’re seeking a 24/7 Technical Support to continue the growth further.
What we offer
• Salary up to £35,000
• Fully remote
• Culture of small teams of skilled people, in a friendly and relaxed environment
What will you be doing?
- The 24/7 technical support engineer will be acting as a bridge between the development
team and clients/account management team.
- Bilingual is mandatory to communicate with the development team and clients/account
management team.
- The 24/7 technical engineer shall handle the call/email from clients for any incidents or
system outage.
- The 24/7 technical engineer shall provide an incident report for any issue and provide
incident status update for the stakeholders.
- Check the error log from the monitoring system and, identify the root cause of the issue.
- Create and manage the incident ticket in JIRA.
Preferred skills
- One or more years of experience in 24/7 Technical support
-Experience supporting / sys admin of Salesforce
- Excellent hands-on support experience in AWS/ Azure
- Knowledge of programming languages such as Java
- Strong experience in Linux and Terraform
- Proficiency in writing automated scripting language in Python
- Experience in monitoring tools – Grafana, or any other monitoring tools
- Understanding of full-stack web/mobile, including protocols and web server optimization
standards
- Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB
Sound exciting? Please apply to find out more!
