We’re looking for a tech-savvy problem solver who’s passionate about delivering exceptional service and keeping our campus systems running smoothly. In this role, you’ll be the go-to expert for faculty, staff, and students, ensuring reliable technology, seamless operations, and a positive user experience.
You’ll work both remotely and onsite, traveling to our campus locations about 1-2 weeks per month to provide hands-on support, troubleshoot complex issues, and contribute to IT projects and initiatives. If you enjoy variety in your day, collaboration across teams, and opportunities to improve systems and processes, this role is a great fit.
This is a remote role that requires up to 50% travel to our campuses nationwide.
Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values
Passion We love helping others succeed.
Excellence We strive to be the best.
Adaptability We learn, in part by trying new ideas.
Accountability We own our results.
Integrity We do the right thing.
The IT Field Support Specialist delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.
- Provides responsive technical support with a focus on timeliness, clear communication, and strong customer relationships with faculty, staff, and students.
- Travel to campus locations (1-2 weeks per month) to perform onsite troubleshooting, project support, and preventative maintenance.
- Manages account lifecycle processes (onboarding, offboarding, and access reviews) including system access, equipment assignment, key cards, and distribution lists.
- Supports cloud-based phone systems, including setup, configuration, and troubleshooting.
- Coordinate laptop/desktop procurement and refresh cycles, ensuring adherence to IT standards and lifecycle management practices.
- Maintain accurate documentation of IT systems, support activities, and asset inventory.
- Collaborates with IT leadership and peers to improve processes, develop standards, and share knowledge across the organization.
- Identifies deficiencies in IT equipment and procures standardized solutions to support campus initiatives and growth.
- Provides administration and support for applications and infrastructure, communicating issues and escalating appropriately to IT team, management, or product owners.
- Performs problem management and root cause analysis on recurring issues.
- Adheres to change management process.
- Communicates issues to internal IT team and IT management in a timely manner.
- Contributes to IT and the College’s initiatives
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
- Technical degree or certification desired. Bachelor of Science in Technical or Engineering discipline, preferred.
- Excellent communication, organizational, and customer service skills.
- Strong knowledge of Windows and macOS, Microsoft 365, and common business applications.
- Ability to travel regularly (up to 50% of the time).
- Experience with endpoint management tools (e.g., Microsoft Intune).
- Experience with Active Directory, Autopilot, and Entra ID in hybrid or non-hybrid environments.
- Experience with Microsoft Exchange 2019+ or Exchange Online.
- Familiarity with VOIP or phone system administration
- Proven IT field service experience, supporting 50 - 250+ desktop users.
- Basic knowledge of TCP/IP networking, including DHCP, and DNS.
- Experience supporting SIS, LMS, CRM and learning components desired.
- Experience with ITIL or similar Service Management framework desired.
What We Are Offering You
- Competitive pay and opportunities for professional development.
- Dynamic organizational culture within a supportive working environment.
- Rest and relaxation with generous PTO and holiday benefits.
- Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
- Preparation for the future with a 401(k) and company match.
For consideration, only online applications will be accepted. No phone calls, please.
Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.
