HelpGrid company
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone.
What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech-enabled organization. We've built proprietary internal tools that optimize conversations, scale faster, and deepen customer connection. Today, we’re turning those tools into AI-powered software products that redefine how brands engage customers.
Whether you're a closer, a creative, a builder, or a systems thinker, there’s room to grow with us. We care deeply about performance, but we care just as much about people, and we’re building a place where both can thrive.
We’re growing fast, and we’re looking for people who want to grow with us.
Why This Role Exists
As HelpGrid scales globally, the need for a more structured, data-driven, and human-centered approach to recruitment is growing rapidly. The Talent Acquisition Manager will lead the charge in building, refining, and scaling recruitment strategies that meet the evolving needs of our organization, from technical and operational hires to leadership and commercial roles.
This is a pivotal role for someone who can balance strategy and execution, developing scalable processes while maintaining a strong connection to people and culture. You’ll lead a team of recruiters, collaborate with department heads, and create systems that ensure every hire contributes to our mission of operational excellence and growth.
Key Responsibilities
Team Leadership & Strategy
Lead and develop a distributed team of recruiters across multiple regions and time zones.
Build and implement a comprehensive talent acquisition strategy aligned with business goals.
Partner with leadership to forecast hiring needs, plan pipelines, and ensure timely delivery of top talent.
Recruitment Operations
Oversee the full-cycle recruitment process for technical, sales, customer support, and operational roles.
Ensure a world-class candidate experience that reflects HelpGrid’s culture of care and performance.
Standardize job descriptions, interview frameworks, and evaluation processes across departments.
Data, Metrics & Process Improvement
Develop key recruitment metrics and dashboards (e.g., time-to-fill, cost-per-hire, recruiter productivity).
Track, analyze, and communicate performance data to guide decision-making.
Introduce technology, automation, and process improvements to enhance team efficiency.
Stakeholder Partnership
Work closely with department heads and hiring managers to understand team needs and role success profiles.
Align recruiting efforts with business priorities and operational timelines.
Collaborate with HR and Finance to ensure compensation and headcount alignment.
Market Expansion & Employer Branding
Expand sourcing strategies into new regions and talent markets.
Evaluate sourcing channel performance and optimize based on quality-of-hire outcomes.
Strengthen HelpGrid’s employer brand through creative outreach, campaigns, and community presence.
Culture & Leadership Development
Mentor and onboard new recruiters, ensuring smooth integration and alignment with company values.
Foster a culture of collaboration, ownership, and continuous improvement within the TA team.
Champion diversity, equity, and inclusion across all hiring practices.
Qualifications
Required Skills & Experience
8+ years of experience in Talent Acquisition, with at least 2 years in a leadership role.
Proven success in technical recruitment (e.g., engineers, product, IT) and familiarity with commercial/sales hiring.
Demonstrated ability to design and scale recruitment strategies for multi-market organizations.
Experience using recruitment data, dashboards, and performance metrics to drive decision-making.
Strong communication and stakeholder management skills, capable of influencing senior leadership.
Proficiency with sourcing tools, ATS platforms, and candidate assessment systems.
Preferred Experience
Experience in a fast-scaling or tech-driven organization.
Background in process automation or recruitment operations setup.
Exposure to remote or global team environments.
Personal Attributes
Strategic thinker with hands-on execution ability.
Highly organized, analytical, and adaptable to change.
People-first mindset with a deep respect for collaboration, diversity, and accountability.
Confident communicator who thrives in a performance-oriented, growth-focused culture.
Employment Details
Department: Human Resources / Talent Acquisition
Reports To: CEO
Type: Full-time
Location: Remote / U.S. Time Zone
Equal Opportunity Employer
We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.
