Dss Engineer

Title: IT Support / EUC Specialist (Imac Implementation)

Location: Yanzhou, Shandong, China

Duration: 12 Months - extendable

Shift: 9 hours

SOW:

Role Overview:

The EUC Engineer (IMAC Implementation) will be responsible for executing and supporting IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring seamless deployment, relocation, and configuration of IT assets. The role involves hands-on technical work, user coordination, and adherence to organizational IT standards and SLAs.

Key Responsibilities:

• Execute IMAC (Install, Move, Add, Change) activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
• Perform hardware and software installations, upgrades, and configurations in accordance with IT policies.
• Manage asset tagging, inventory updates, and documentation after each IMAC activity.
• Support new device rollouts, refresh projects, and user relocations.
• Ensure data backup, migration, and recovery during system moves or replacements.
• Troubleshoot hardware and OS-level issues during deployment and escalate complex problems as needed.
• Coordinate with Service Desk, Network, and Infrastructure teams for dependencies and smooth execution.
• Maintain SLA compliance for all IMAC requests and ensure proper closure in ITSM tools (e.g., ServiceNow, Remedy).
• Support user onboarding and offboarding processes from a device perspective.
• Prepare and maintain standard operating procedures (SOPs), checklists, and technical documentation.

Required Skills and Competencies:

• Strong understanding of EUC technologies – Windows OS, Microsoft 365, Active Directory, SCCM/Intune.
• Experience with hardware setup, reimaging, and device provisioning.
• Familiarity with ticketing systems (e.g., ServiceNow, Remedy, BMC Helix).
• Good knowledge of network connectivity basics (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting).
• Hands-on experience with remote support tools (e.g., RDP, TeamViewer, AnyDesk).
• Strong documentation and reporting skills.
• Excellent communication and customer service orientation.
• Ability to work independently or as part of a distributed support team.

Preferred Qualifications:

• Experience in large-scale enterprise IMAC deployments.
• Knowledge of asset management and lifecycle tracking tools.
• Exposure to endpoint security tools (e.g., BitLocker, antivirus solutions).