ServiceNow ITOM Developer
Location: Remote (US-based)
Rate Range: $45-$52/hr w2 or c2c
Introduction
We are seeking skilled ServiceNow developers who specialize in IT Operations Management (ITOM) and CMDB for a fully funded, multi-year enterprise project. This is an exciting opportunity to work on a large-scale telco implementation with a global team, delivering cutting-edge ITOM solutions that will transform IT operations. If you're a certified ServiceNow professional with deep ITOM expertise and a passion for solving complex infrastructure challenges, we want to hear from you.
Required Skills & Qualifications
- 2-5 years of experience implementing and designing ServiceNow solutions with a focus on ITOM (IT Operations Management)
- ServiceNow ITOM Certification (Discovery, Event Management, or related)
- Hands-on experience with CMDB and Discovery modules
- Proven experience delivering ServiceNow ITOM solutions from design through implementation
- Must be authorized to work in the U.S.
Preferred Skills & Qualifications
- Experience with containerized environments (Kubernetes, Docker)
- Cloud infrastructure monitoring experience (AWS CloudWatch, Azure Monitor)
- Knowledge of ITIL practices and frameworks (ITIL certification preferred)
- Hands-on experience with additional ITOM tools (BMC, SolarWinds, Nagios, Zabbix)
- Familiarity with event correlation, service mapping, and monitoring integrations
- Infrastructure experience with Windows/Linux servers, networks, and cloud platforms (AWS, Azure)
- Scripting and automation skills (PowerShell, Bash, Python)
- Experience working with financial sector or telecommunications clients
- Experience working with global/offshore teams
Day-to-Day Responsibilities
- Participate in the design, implementation, and customization of ServiceNow ITOM solutions to meet enterprise client needs
- Collaborate with clients and stakeholders to understand business requirements and develop solutions that streamline IT operations
- Configure and customize ServiceNow ITOM reports and dashboards to fit specifications
- Work with cross-functional and international teams to ensure seamless delivery of ServiceNow ITOM solutions
- Support integrations between ServiceNow ITOM and third-party databases and monitoring tools
- Provide ongoing support during post-implementation phases, addressing issues and optimizing system performance
- Train and guide clients and internal teams on ServiceNow ITOM best practices
- Stay current on the latest ServiceNow releases and industry trends, incorporating new features to improve solutions
- Ensure compliance with industry regulations and standards when implementing ITOM solutions
Company Benefits & Culture
- 100% remote work environment with flexibility
- Long-term project stability with a fully funded 2-3 year engagement
- Opportunity to work on enterprise-scale transformational projects
- Collaborative global team environment
- Competitive compensation package
- Professional development and continuous learning opportunities
- Work with cutting-edge ServiceNow technologies and methodologies
Start Date: Mid-November 2024
Project Duration: 2-3 years (fully funded)
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