- As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform.
- You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.
- Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as our leadership traits.
Work Location
- This position follows our hybrid work model, with three days in-office and two days remote each week.
- The preferred location for this role is at our Global Headquarters in Oshkosh, WI, with relocation assistance available for candidates who are not local.
- However, we are also open to candidates based out of the following U.S. office locations:
- Frederick, MD
- McConnellsburg, PA
- Hagerstown, MD
Your Impact
- Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
- Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
- Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
- Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
- Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
- Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
- Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
- Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
- Ensure platform performance, data quality, and compliance with security standards.
- Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
- Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
- Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
- Function as an agent for change in the process optimization and strategic planning for technology and business innovation
Minimum Qualifications
- Five (5) or more years of ServiceNow development or implementation experience
- ITIL, COBIT, financial planning, budgeting, business acumen
- Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking
Standout Qualifications
- Bachelor's degree in computer science, Information Technology or related field
- 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
- Proven experience leading ServiceNow Implementations and custom development
- Knowledge of ITIL, DevOps, and Agile Methodologies
- Experience in AI/ML driven automation and self-service solutions
Requirements
- strong knowledge of web technologies including REST/SOAP APIs, HTML and Javascript
- strong service now development skills
- experience with ITSM/ITOM,
Preference
- Service now certifications such as certified application developer, implementation specialist.
- Familiarity with ITIL and enterprise service management frameworks
Additional Info
At FastTek Global,
Our Purpose is
Our People and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !
FastTek Global is financially strong, privately held company that is
100% consultant and
client focused .
We've differentiated ourselves by being
fast, flexible, creative and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Benefits
Our benefits are second to none and thanks to our
flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the
Top Work Places in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
