Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
As a ServiceNow Solution Architect, you form part of the Digital System of Work (DSOW) team, building resilient and efficient digital ops through robust service management, data integrity, and operational data governance products. You will work closely with internal customers to understand their requirements, translate them into technical designs, and deliver robust solutions under the guidance of the Lead Enterprise Architect.
You will use your deep ServiceNow experience to design and implement the solutions that underpin our Digital systems of work. You will be joining a collaborative team dedicated to demonstrating the Now Platform to drive efficiency, automation, and exceptional user experiences across the enterprise.
Let Me Tell You About The Role
The ServiceNow Solution Architect is responsible for the detailed design and implementation of solutions that support our Digital System of Work (DSOW) capabilities.
This individual will translate business requirements into well-architected solutions on the ServiceNow platform, ensuring they align with the strategic vision and technical roadmap defined by the Lead Enterprise Architect. You will focus on delivering scalable, maintainable, and practical solutions for key modules like ITSM, IT Asset Management (SAM/HAM/ITAM), Governance Risk and Compliance (GRC), and Strategic Portfolio Management (SPM).
You will be a key technical figure who can bridge the gap between business needs and technical implementation, ensuring that individual solutions contribute positively to the overall health and strategy of the platform.
Your Accountabilities
- Architecture: You will develop detailed solution architectures, technical designs, and implementation plans that align with our enterprise roadmaps. You will be responsible for translating complex business needs into robust and scalable solutions, ensuring they adhere to established architectural standards and guidelines. You will create proof-of-concepts to validate designs and mitigate the risks associated with complex implementations.
- Technology: As a technologist, you will have an eye for emerging technologies and standards and have a passion for learning. You will contribute to digital transformation initiatives from a solution perspective, facilitating the delivery of new capabilities. You will bring strong hands-on skills in key technologies and be able to assess and apply new platform features rapidly.
- Platform Governance: You will actively participate in the Technical Governance Board, ensuring that your solutions conform to defined standards for development, integrations, data, and security. You will be responsible for identifying and helping manage technical debt within your solutions to ensure long-term health and upgradeability.
- Safety and Compliance: The safety of our people and customers is our highest priority. You will advocate and help ensure our architectures, designs, and processes enhance operational safety culture and improve our digital security. You create an environment where people listen and speak openly about the good, the bad, and the ugly so that everyone can understand and learn.
- Team: You will act as a technical mentor for developers and administrators, guiding them to follow architectural standard processes during implementation. You will be a hands-on leader who not just designs but also helps build and solve complex solutions.
- Relationships: You will build strong relationships with product owners, business analysts, and developers. You will understand the detailed needs of the business and ensure the solutions you are developing are fit-for-purpose and deliver tangible value.
What you will need to be successful (experience and qualifications)
Education
Bachelor’s degree (or higher) in Computer Science, Information Technology, Engineering, or a related field—or equivalent professional experience.
- Minimum 1-3 years with real-world experience of designing and implementing complex solutions on the ServiceNow platform.
- 7+ years in the IT industry, with at least 5 years of dedicated, hands-on experience with the ServiceNow platform in large, complex enterprise environments.
- Demonstrated strong knowledge of the core ServiceNow platform architecture.
- Practical expertise in the Configuration Management Database (CMDB) and the Common Service Data Model (CSDM) is essential.
- Deep functional knowledge of the Now platform in the following areas:
- ITSM
- ITAM
- SPM
- GRC
Essential Skills
- Proven expertise in ServiceNow solution architecture, including module design, platform configuration, and integration with enterprise systems.
- Exposure to adjacent enterprise architecture domains such as front-end development, integration technologies, databases, identity and access management, and master data management.
- Solid understanding of IT service management (ITSM), IT operations management (ITOM), and enterprise service management protocols.
- Experience with cloud-native technologies, APIs, and enterprise integration patterns.
- Powerful interpersonal and communication skills, with the ability to translate complex technical topics into simple, accessible language for diverse partners.
Skills That Set You Apart
- ServiceNow Certified Technical Architect (CTA)
- Experience in demonstrating ML and AI in a NOW environment
- AWS / Azure certifications or other similar credentials
- Architecture-related certifications, e.g. TOGAF/SABSA
About Bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Business modelling, Creativity and Innovation, Data Analysis, Data design, Digital Analytics, Emerging technology monitoring, Information Assurance, Integration, IT Management, IT strategy and planning, Network Design, Requirements definition and management, Risk Management, Service operations and resiliency, Solution Architecture, Systems Development Management, Technical specialism, User Experience Analysis
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
