IT Support Specialist (2nd line of support) in POLAND

We are a part of ASTEK Group, which has been gathering experience in the global consulting and engineering services market since 1988. ASTEK Group is a global player in engineering and technology consulting, present on 5 continents.

What do we learn from other Group entities in our daily work? First and foremost: inspiration, objectives, good practices, innovative activities and values. In 2020, 2021, 2022 and 2023 we received the Great Place to Work certificate, and found ourselves among the 15 Best Workplaces in Poland in the category: large companies.

Our Client is a British global biopharmaceutical company that combines science, technology, and talent to defeat diseases by developing innovative medicines and vaccines. The company focuses on research and development in key therapeutic areas such as infectious and respiratory diseases, with the goal of improving the lives of patients worldwide.

How about joining ASTEK Polska’s community of IT Support Specialists?

Work model:

• 100% Remote from Poland

About the project:

The IRT Support Specialist provides Tier 2 Help Desk support and guidance for a global pharmaceutical company’s IRT system used in investigational clinical trials, including troubleshooting, incident analysis, post-live medication management, and 24/7 on-call support.

You’re ideal for this role if you have:

• Minimum 1 year related experience in incident management, IRT system, and/or clinical supplies
• Demonstrate fundamental knowledge of computer systems
• Ability to maintain accurate records and files in accordance with our policy, cGMPs, and SOPs
• Proven computing skills & experience with various software: Excel, Word, PowerPoint, Visio, MS Project,
• Incident Management systems, etc…
• Proven ability to work in a matrix team
• Detail-oriented and possess the ability to handle multiple tasks
• Experience in working with customer relations
• Exhibit excellent oral and written communication skills
• Good interpersonal skills
• Good planning and coordination skills
• Problem solving skills

Your personality:

• You are a team player
• You are focused on long-term cooperation
• You easily adopt to changes

Added value for you:

• Long-term cooperation
• Possibility to choose preferred type of cooperation (regular job contract with all benefits or flexible B2B contract)
• Technical trainings, certificates and upskilling
• Competence Center mentoring - you will be a member of CC community from the first day of your work. You’ll have a chance to develop your skills, participate in various conferences and share your knowledge and experience with people who face the same challenges in their daily work
• Clear career path
• Employee benefits package
• Friendly work atmosphere, social events and team-building meetings

Need more information? Contact me: olga.lefelbajn@astek.net

It’s not about you? Recommend us your friend and get a bonus up to 7,000 PLN Link: https://astek.pl/system-rekomendacji/

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