Human Services IT Systems Technician in United State

Position Information

The Human Services Department (HSD) seeks an experienced IT professional to join their team as a Human Services IT Systems Technician!

Starting salary up to $ 48.51 /hour ($ 101,246 /year) plus a competitive total compensation package!*

Responsibilities

The Human Services Department's Information Technology Unit serves 1000+ employees who provide a wide variety of Social Services programs to the community. The unit is responsible for providing quality support in a fast-paced environment with a high level of professionalism. The Human Services IT Systems Technician is responsible for providing ongoing technical support for hardware and software systems throughout the Human Services Department, ensuring their operation, installation, maintenance, and support. This position requires a high level of technical expertise to provide hardware and software assistance, troubleshooting, and problem-resolution. Additional responsibilities include:

• Serving as first point of contact for any remote technical issues that require onsite support
• Coordinating and performing the configuration, installation, upgrade, or relocation of information system components, including computers, peripherals, software, and network related components
• Collaborating with IT team members to plan and implement various IT projects, including software installations, upgrades, and migrations
• Interacting with the Information Technology Service Management (ITSM) system for incident response and service requests
• Performing regular site visits to maintain familiarity and rapport with department staff
• Maintaining organization of hardware inventory and lifecycle for IT equipment across the department
  
  

The Ideal Candidate Will Possess Many Of The Following

• A detailed knowledge of PC hardware and networking components and troubleshooting
• Expertise performing technical support duties involving hardware and software systems
• Experience delivering excellent customer service to system users
• The ability to work quickly and effectively in a fast-paced environment
• Exceptional organization and communication skills
• Working knowledge of enterprise endpoint management
• Proficiency in the Microsoft Windows operating environment
• An aptitude for effectively managing work priorities and meeting deadlines
• Knowledge of ITSM framework and Change Management best practices
• An understanding of computer hardware and peripherals, Windows OS, Active Directory, Entra Active Directory, Office 365, Microsoft Teams, Intune, BitLocker, Multi-Factor Authentication, IT Service Management, Asset Management, Knowledge Management, Cisco Jabber, and Cisco Finesse
  
  

About The Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department’s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit

http://sonomacounty.ca.gov/Human-Services .

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve maybe available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
  
  

* Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory .

This recruitment is currently being conducted to fill a Human Services IT Systems Technician position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Technician II.

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

Two years of full-time experience performing computer systems support, at least one year of which included configuring, installing, monitoring and maintaining systems components in a multi-platform information systems environment AND

The equivalent to completion of nine semester or twelve quarter units in information systems, computer science or a closely related field.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

The position advertised on this announcement requires possession of a valid California Driver’s License.

Knowledge, Skills, And Abilities

Knowledge of: c ustomer support techniques; basic network principles; commonly used software applications; system performance monitoring; troubleshooting; technical documentation methods and procedures; IT systems components and architecture; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; and server maintenance techniques.

Ability to: communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; identify and resolve issues and problems; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot basic problems; maintain database operations; create reports and manipulate data in response to customer requirements; and carry out server maintenance functions.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
  
  

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The Selection Procedure Will Consist Of The Following Examination

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

How To Apply

Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP

HR Tech: VH