Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About The Role
As a Technical Writer, you’ll be at the heart of operational excellence—translating complex concepts into clear, actionable content that supports front-line associates across multiple lines of business and products. You’ll lead documentation efforts that span SOPs, policies, and communications, while managing a unique program within the Content Operations space.
This role offers the opportunity to collaborate with enterprise partners like Product, Compliance, Legal, and regularly engage with senior leadership. You’ll thrive here if you're a self-starter who enjoys working in a fast-paced, evolving environment, and you're excited about using AI and modern tools to drive efficiency, clarity, and innovation in how we communicate.
What You'll Do
- Turn complex financial and technical concepts into clear, easy-to-understand documentation—like SOPs, policies, release notes, and customer communications.
- Create content that supports operations across multiple products and reflects how things actually work for our front-line teams.
- Lead a unique program within the Content Operations space, shaping how content is created, maintained, and delivered across the organization.
- Partner with cross-functional teams—Product, Legal, Compliance, Business Analysts, and more—to gather insights and ensure alignment.
- Collaborate with business owners and senior leaders to ensure documentation supports both strategic goals and day-to-day operations.
- Coordinate and lead meetings with SMEs and stakeholders to gather information and drive clarity.
- Use tools like Confluence Cloud, JIRA, and Workfront to manage projects and keep everything organized (Workfront experience is a plus, but not required—we’ll help you get up to speed).
- Explore how AI and emerging technologies can help us work smarter and improve the quality of our content.
- Continuously look for ways to improve how we work together—refining processes and making collaboration smoother across teams.
- Share your work openly and provide thoughtful feedback to colleagues to help raise the bar for everyone.
- Write with empathy and clarity, always keeping the needs of our front-line associates front and center.
About You
- Bachelor’s degree with 3+ years of technical writing experience (1+ years in financial services preferred).
- Strong written communication and time management skills—able to balance high-quality standards with tight deadlines.
- Detail-oriented with a systematic approach to writing and editing.
- High-energy, positive, and flexible team player who thrives in collaborative environments.
- Comfortable working independently in a dynamic, fast-paced setting.
- Experience with Confluence Cloud, JIRA, Workfront, and graphic editing tools.
- Portfolio of original content demonstrating your ability to communicate clearly to diverse audiences.
Work Location
Lehi, Utah
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily MT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 80,000-95,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
SS1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
