Professional Services Delivery Implementation Engineer – Remote/Greater Los Angeles, or Bay Area, Seattle, West Coast
** Fully remote position with up to 66% travel required for post-sales implementation at customer sites/COLOs. Due to the volume of travel, candidate must reside near a major airport hub.
This role is designed for individuals who are passionate about technology, possess excellent problem-solving skills, are committed to delivering high-quality service to customers and looking to develop their skills to progress their career.
Overview:
This role focuses on implementing various technologies and services for clients ranging from media and entertainment to enterprise sectors. Ideal candidates will demonstrate a proactive, customer-first approach and the ability to work both independently and as part of a team in fast-paced settings. Experience in implementing systems in both live and new environments is valuable.
Key Responsibilities:
- Hands-on troubleshooting, installation, and configuration of customer solutions.
- Work closely with customers' IT staff to ensure accurate and timely deployment of solutions.
- Collaborate with Engineers and Project Managers to deliver pre-sales engineered solutions.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to work autonomously in high-demand environments.
- Experience with medium to large data center environments is a plus.
Technical Skills Required:
- Essential:
- Network/Service Troubleshooting: Physical Media, Basic Switching, DNS, DHCP
- Networking CLI: Cisco (CAT-OS), Dell (OS10/SONiC OS)
- Hypervisor Networking: VMware (Standard vSwitch, vSphere Distributed Switch)
- Hypervisor Administration: VMware
- VM Migration: Virtual to Virtual (VMware), Physical to Virtual
- Desirable:
- Advanced Networking: Routing, Fibre Channel, iSCSI, Firewall
- Networking CLI: Cisco (NX-OS), Arista, HP/Aruba, Dell (OS9)/FTOS, Juniper/Extreme
- Hypervisor Networking: Hyper-V, VMware NSX
- Hypervisor Administration: Hyper-V, Nutanix
- VM Migration: Hyper-V to VMware
Experience:
- 2-4 years in MSP, VAR, ISP, NOC, or enterprise IT.
- Strong problem-solving skills in critical, fast-paced environments.
- Excellent verbal, written, and active listening skills.
- Basic consultative skills with a knack for identifying and resolving issues proactively.
