E-Commerce & Customer Experience Coordinator
One of the leading luxury womenswear brands is seeking a strategic, results-driven E-Commerce & Customer Experience Coordinator to scale digital commerce operations in a fast-paced fashion environment.
This role requires a detail-oriented professional who can balance the demands of luxury e-commerce with delivering a seamless, high-performing customer experience. The ideal candidate thrives under pressure, manages multiple priorities, and consistently drives measurable results.
Key Responsibilities:
E-Commerce Strategy & Operations
• Manage and optimize the Shopify platform (product creation, launches, site performance).
• Oversee order fulfillment with the shipping team to ensure accurate, timely delivery.
• Manage returns to ensure smooth customer resolution.
• Schedule and coordinate email campaigns in Klaviyo for engagement and conversion.
• Monitor AIMS 360 integrations and third-party platforms to streamline operations.
• Identify and execute site improvements to boost conversion and user experience.
Customer Experience & Support
• Develop strategies to deliver a luxury-level shopping experience from first touch to post-purchase.
• Lead customer service operations, ensuring fast, efficient, and high-quality support.
• Implement loyalty programs and personalized shopping experiences to increase retention.
Digital Marketing & Growth
• Drive traffic and revenue with data-driven strategies across email, paid media, and SEO.
• Track and optimize KPIs (conversion, acquisition costs, sales growth).
Innovation & Competitive Edge
• Research and apply emerging technologies to maintain a competitive edge.
• Partner with leadership on scalable strategies for global growth and digital innovation.
Required
• 2+ years managing operations, ideally in fashion or luxury.
This is a full-time, on-site role based in Miami. Relocation support is available for candidates outside the area.
