Insight Global company
Fully Remote 1 Year Contract to Hire
Pay Range: $55-$67/hr
Looking for a Senior TVC to serve as the Head of NOC Systems Tools, Design & Automation. The primary goal is to drive operational excellence within the NOC by leading the design and implementation of automated solutions, optimizing workflows, and maximizing the effectiveness of all NOC tools. The TVC will be responsible for managing the dedicated NOC Tools team and delivering measurable improvements in key metrics like reduced Mean Time to Repair (MTTR) and elimination of manual processes. The TVC's services must focus on achieving the following measurable outcomes during the contract period: • Strategic Automation: Develop and document a comprehensive 12-month automation strategy and a long-term 3-year technology roadmap for NOC systems, including the adoption of AI/ML and AIOps technologies. • Platform Ownership: Own the roadmap and ensure the optimal configuration and operationalization of critical platforms, including ServiceNow, Netcracker and other OSS tools, to maximize service quality. • Process Transformation: Successfully implement automation projects resulting in the elimination of multiple high-impact manual processes and demonstrable increases in team productivity. • Leadership & Advocacy: Lead the NOC Tools team, manage key vendor relationships (e.g., Netcracker), and act as a change champion to drive the adoption of new, data-driven operational processes across cross-functional teams.
REQUIRED SKILLS AND EXPERIENCE
Minimum qualifications: • 7+ years of experience in the telecom, cable, or technology industry. • 7+ years of experience in a NOC, service delivery, or operations role. • Proven experience leading cross-functional teams in operational transformation through automation and change management. • Bachelor's degree in a relevant field or equivalent practical experience. • Ability to travel 25% domestically.
NICE TO HAVE SKILLS AND EXPERIENCE
Preferred qualifications: • MBA or advanced degree in a related field. • 10 years of experience in the telecom or cable industry in a similar role or function. • Experience supporting and optimizing NOC tools and processes with measurable improvements in key business metrics. • Demonstrated expertise in evaluating and leveraging the strategic and operational impact of customer journeys and interactions. • Proficiency in managing relationships with vendors such as ServiceNow and Netcracker, or similar. • Expertise in leveraging Machine Learning or Artificial Intelligence for operational and decision-making efficiencies.
