Overview:
M&T Bank is at a pivotal moment of growth and transformation—and we’re looking for a visionary technology executive to lead our Commercial Technology division. As a “Goldilocks” bank, we offer the best of both worlds: the agility and entrepreneurial spirit of a mid-sized institution, combined with the stability and sophistication of a Tier 2 bank. With a strong capital foundation and a growing national footprint, we’re poised for continued expansion, innovation, and acquisition.
In this role, you’ll oversee a $150M technology budget and lead a team of approximately 300 employees and contractors, driving the technology strategy for our Commercial Banking business. You’ll be at the helm of once-in-a-generation transformation programs that will redefine how we serve our clients and operate internally.
Relocation to Buffalo, NY is required as this is a hybrid role.
Primary Responsibilities:
Lead Strategic Technology Vision:
- Define and execute the roadmap for Commercial Banking technology, aligning with enterprise goals and delivering scalable, client-centric solutions.
Spearhead a portfolio of transformative programs, including:
- Commercial Lending:
- Servicing Modernization – Reimagining the loan servicing experience for customers and employees.
- Loan Documentation Engine Upgrade – Enhancing automation and accuracy in documentation workflows.
- Sales Enablement RFPs – Evaluating replacements for tools like Seismic to improve sales content delivery.
- Salesforce Optimization – Driving adoption and maximizing CRM capabilities across the division.
- Commercial Servicing:
- Servicing Modernization – Replacing legacy accounting and collateral systems to enable straight-through processing.
- Equipment Finance Modernization – Upgrading and consolidating core leasing systems, organizational structures, and processes.
- Commercial Treasury:
- CPLS Modernization – Overhauling positive pay, onboarding, commercial card rebates, and pricing tools.
- Treasury Center Enhancements – Expanding capabilities to support evolving client needs.
Digital Account Opening for Commercial:
- Integrating platforms like Dash and ServiceNow to streamline onboarding.
Own Operational Excellence:
- Oversee financial performance, compliance, risk management, and talent development for your teams. Ensure your division operates efficiently, ethically, and in alignment with regulatory standards.
Drive Innovation & Change:
- Stay ahead of industry trends and emerging technologies. Champion large-scale transformation initiatives and introduce cutting-edge solutions that enhance customer experience and operational agility.
Vendor & Product Leadership:
- Manage strategic vendor relationships and lead product evaluations to ensure optimal technology investments. Deliver high-quality outcomes within budget and resource constraints.
Inspire and Empower Teams:
- Lead a large, diverse team of technologists across multiple locations. Foster a culture of innovation, accountability, and continuous improvement.
Risk & Compliance Stewardship:
- Design and maintain robust internal controls. Proactively identify and escalate risk-related issues, ensuring your division aligns with the Bank’s risk appetite and regulatory expectations.
Champion Culture & Belonging:
- Promote an inclusive environment that reflects the values and brand of M&T Bank. Lead by example and cultivate a workplace where diverse perspectives are valued.
Education and Experience Required:
- Minimum of Associates’ degree and 15 years’ proven and progressive technology, management and/or large program leadership experience, or in lieu of a degree, a combined minimum of 17 years’ higher education and/or work experience, including a minimum of 15 years’ technology, management and/or large program leadership experience
- Minimum of 6 years’ managerial experience
- Strategic thinker with a deep understanding of Commercial Banking operations and terminology.
- Prior experience working on multiple projects of a complex nature
- Proven track record of leading enterprise transformation, and change initiatives.
- Complete understanding of the system development life cycle
- Prior experience encouraging team work and serving as role model when leading and directing others
- Experience understanding technical, business and operational impacts of a project or problem
- Experience leading large numbers of employees (200+) on multiple teams often in different geographic locations and time zones
- Expertise in presenting to senior management
Education and Experience Preferred:
- Master’s degree
- Understanding of applications supported with an advanced knowledge of interfacing/integrated applications
- Experience with skills, application(s) and functions of the technology area of ownership
- Ability to articulate and explain the Bank’s business plan and strategic objectives with the ability to shape direction
- Mastered knowledge and focus of the entire system and support projects outside of normal BAU (business as usual)
- Understanding of business(es) supported and its’ terminology
- Excellent problem-solving skills to assist in issue resolution
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $157,495.91 - $292,492.42 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America
