Job Title: IT Support Specialist (Part-Time)
Location: Remote (fully distributed team of ~25 people across US)
Commitment: Averaging 10-20 hours/month (flexible, hourly basis)
Reporting to: Head of People
About The Role
We’re looking for a part-time IT Support Specialist to partner with our team’s technical needs. You’ll manage day-to-day troubleshooting, oversee onboarding/offboarding provisioning, and support project-based initiatives. You’ll also collaborate with our IT resource to ensure continuity, share knowledge, and keep our systems scalable as we grow. The ideal person is comfortable with nuance, able to balance immediate support with longer-term planning, and skilled at documenting processes so knowledge is shared and accessible.
Responsibilities
- Stakeholder & Communication:
- Act as a primary point of contact for IT needs, providing clear, timely updates to stakeholders.
- Translate technical details into accessible information for non-technical team members.
- Partner with leadership and collaborate with our existing IT resource to align systems with business needs.
- Conduct biweekly 1:1s with Manager.
- Day-to-Day Support:
- Respond to IT requests via Slack and email (account access, password resets, troubleshooting).
- Support device setup, configuration, and maintenance for employees.
- Manage employee onboarding and offboarding provisioning (accounts, access permissions, device distribution/returns).
- Ensure smooth use of core tools and platforms, including Shopify, Microsoft 360, Adobe, FedEx, and Slack.
- Project-Based Work:
- Evaluate vendors and recommend scalable IT/security solutions/trainings.
- Implement and refine data protection, access management, and device management practices.
- Develop and maintain SOPs, knowledge bases, and documentation for consistent knowledge transfer.
- Support compliance and security best practices.
Qualifications
- Experience in IT support, helpdesk, or system administration, ideally in a startup or e-commerce environment.
- Strong troubleshooting skills across Mac/Windows environments and tools such as Shopify, Microsoft 360, and Slack.
- Knowledge of data protection practices and IT security principles.
- Strong communication and stakeholder management skills — able to build trust with both technical and non-technical teammates.
- Skilled at creating and maintaining SOPs and process documentation.
- Comfortable working independently and navigating nuanced situations without one-size-fits-all answers.
- Collaborative mindset; able to work effectively alongside an existing IT resource.
Compensation: Hourly rate; commensurate with experience.
PI278580516
