Who We Are
Our client is a small, growing market research company (start-up). They aim to be the sweet spot between the flexibility of a user-friendly DIY survey platform and the professional expertise found in traditional full-service research agencies.
Their proprietary survey platform allows customers complete visibility into their projects and the ability to own as much, or as little, of each project as they like. This same platform allows their research team to conduct high-quality research in a way that’s cost and time efficient.
They’re a values-based business. The team represents a group who:
- Puts customers first
- Cares about people (both customers and each other!)
- Embodies a glass half full mindset
- Demonstrates a team-over-self attitude
- Lives with a bias towards action
- Believes fun and high-quality work are not at odds
The Team
This Research Manager role is part of the Research team.
This team is made up of research experts. Their Account Directors bring a mix of supplier-side and client-side research experience—each truly industry veterans and experts.
They know from experience that clients want expertise at all phases of engagement with a research firm, so they aren’t about keeping researchers behind the scenes. Their research team owns the role of customer service and success—meaning they need to be equally comfortable heads-down in the data as they are participating in a client meeting or presentation.
The Role
They’re looking for a
Research Manager to support, and in some cases own, project execution from start to finish. Your work product will include designing/programming surveys, collecting, checking and analyzing data, as well as crafting reports telling a cohesive story. You’ll partner internally to complete work in a timely manner and work with clients directly to understand their needs and deliver results.
You’ll support Account Directors in delivering quality work to clients. While you’ll support the work of multiple Account Directors, you will have one Account Director to whom you report directly.
As part of a small, fast-growing team, you’ll have the unique opportunity to see a wide variety of product categories and industry types and be involved in all facets of the research process. Based on your experience and talent, you will also be given opportunities to lead in creating strong research processes and infrastructure through their research platform and transparent approach to collaborative research design with clients.
This is a unique opportunity to help build a company as you build your career. You’ll have a hand in various cross-functional efforts and a voice in who they are and how they grow. You’ll also be working directly with highly experienced research leaders, with no lack of development opportunities.
This role is fully remote. The Head of Research and many team members are based in Chicago, so team members in the Chicagoland area have in-person working opportunities.
Who You Are
You’re a researcher who is, at your core, a team player. You enjoy rolling up your sleeves and working collaboratively to achieve. They help clients make big decisions quickly, but never without tremendous thought and analysis. You’re able to shift nimbly between being in the details and seeing the bigger picture to help make that happen.
You appreciate strategic, high-quality research and determining the ‘what’ and ‘why.’ You’re not afraid of numbers and a good spreadsheet. You like making data actionable and appreciate great data visualization.
What You’ll Do
- Lead the process of translating research design into execution through survey programming, field management, and quality control for a diverse portfolio of projects
- Own all project phases (with the support of your Account Director) for a small number of identified projects
- Be a client-facing member of the team - attend client calls and meetings (Zoom), support client communication
- Support Account Directors across other study phases and needs as they arise, which might include (but not be limited to):
- Helping draft research proposals and client contracts
- Translating study design into a survey via the proprietary platform
- Programming online surveys
- Ensuring high-quality fielding in partnership with sample providers
- Processing and tabulating survey data
- Designing tables and report deliverables with the client end-goals in mind
- Keeping projects on-track to meet client timelines
- Attending client calls, meetings, and/or presentations (virtually on Zoom)
- Supplier relationship management
- Support a growing business and the diverse needs of startup life! These needs are always evolving, which should be exciting to you. You’re ready to roll up your sleeves and jump in as a key member of the team.
Key Skills
- Highly motivated
- Curious
- Self-starter
- Excellent communication, organization, and time management skills
- Detail-oriented
- Timeline and deadline oriented
- Customer and service oriented
- Analytically driven
- Ability to oversee many projects in multiple stages at the same time
Requirements
- Bachelor’s or advanced degree in Business, Marketing, Analytics, Psychology, or related field; or relevant work experience equivalent
- 3+ years’ experience in quantitative market research (at least 1 year of supplier-side research preferred), with additional experience in qualitative approaches welcome
- Strong in Microsoft Office products (mainly PowerPoint and Excel)
- Proficient in Google Suite products (Gmail, Drive)
- Ability to quickly learn and adopt new technologies
- Experience in survey programming platforms (e.g., Qualtrics, SurveyMonkey/Momentive, Alchemer) or willingness and ability to learn quickly
- Experience with SPSS, R, Q, and/or Displayr a plus
- Experience in advanced analytics a plus
- Ability to work from home or a co-working space that allows for focused, productive work during working hours and a professional environment for daily client video calls
- Excellent written and verbal English communication skills required
