Job Title: People Services Generalist
Job Overview
The People Services Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist will ensure that the procedures listed below and related to people lifecycle area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.
Main Responsibilities
- Coordinate and manage employee life cycle activities in Workday and on the ground with the various stakeholders relating to Sanofi within the perimeter and deliver the services as per their respective Service Level Agreements
- Create employee contracts, complete all required steps, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience
- Manage the employee job change process in Workday and related systems, coordinate with external parties for immigration, relocation, training as required
- Administer termination activities, coordinate collection of assets
- Monitor data quality and identify potential issues and take pro-active measures
- Execute in compliance with Sanofi policies and guidelines
- Complete all activities as per the global Core Model and operational KPIs
- Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope
- Build, document and transfer Core Model process knowledge (Level 6/7) relating to employee lifecycle management
- Analyze and resolve most common inquiries using step-by-step instructions provided
- Deliver high quality standard service to customers
- Continually seek out ways to improve client satisfaction
- Support the process team with writing the knowledge articles based on the content provided in English, Local language, and other languages
- Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database
- Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation
- Continually seek out ways to improve the process and user satisfaction.
- Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.
Experience
- Bachelor's degree in HR, Business Administration, or related field
- 1-2 years of experience in HR or related field (2+ years preferred)
- Experience in a multicultural environment is a plus
Core Skills
- Basic understanding of HR processes and activities
- Proficiency in English (advanced level).
- Proficiency in local language (if required).
- Proficiency in Microsoft Office, particularly Excel
- Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous
- Strong attention to detail and ability to meet deadlines
- Excellent communication and interpersonal skills
- Customer service orientation and problem-solving abilities
- Adaptability, teamwork, and willingness to learn
- Awareness of data privacy rules (e.g., GDPR) is beneficial
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At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
