Join Sii and participate in a project for a global leader in the aviation industry.
We are looking for a specialist to join our second line of support (L2) team, which is responsible for the maintenance and business continuity of critical systems supporting flight operations.
We work EMEA hours (9am - 5pm), and by partnering with teams in North America and Asia, IT support is delivered in a follow-the-sun model.
Your tasks
- Monitoring and resolving incidents reported by users
- Analyzing errors, logs and system data
- Collaborating with L1 and L3 teams and end users
- Creating and updating technical documentation (Jira, Confluence)
- Support the implementation of changes and updates in the production environment
- Proactive efforts to improve performance and stability of systems
Requirements
- Minimum 2 years of experience in a second line support or related role in a production environment
- Comfortable with Linux/Unix systems and working with databases (SQL)
- Ability to analyze logs and work with tools such as Jira, Confluence, Postman
- Good understanding of ITIL processes and SLA-based environments
- Experience working with APIs and system integrations
- Very good knowledge of English to enable daily communication in an international team
- Polish language skills and residence in Poland required
Job no. 251006-GUTMH
Benefits For You
Great Place to Work
Solid financial situation
Contracts with the biggest brands
Centre of internal trainings
Many experts you can learn from
Open and accessible management team
Profit sharing
Passion Sponsorship program
Regular integration events and trips
Comfortable and well-equipped offices
MySii app
Medical care
