Director of Operations / Integrator in KANSAS CITY METROPOLITAN AREA

KEVIN MCMANUS LAW FIRM

DIRECTOR OF OPERATIONS / INTEGRATOR

Do you thrive on bringing clarity where there’s noise? Are you the kind of leader who can listen with empathy, then make sound, unbiased decisions that earn trust across the team? Do you love rolling up your sleeves in the moment, but just as quickly stepping back to build the system that prevents the same issue from happening again? If this sounds like you, we want to talk to you!

As our ideal Director of Operations / Integrator…

• You keep people grounded by setting clear expectations and following through daily, so the team feels steady, aligned, and confident in where they stand.
• When emotions rise or stories conflict, you stay neutral and professional - listening closely, clarifying facts, and following a clear process that earns trust.
• You’re hands-on in the moment then you codify the solution, turning lessons into simple playbooks so tomorrow runs smoother.
• You see both the details and the big picture, helping a team of independent professionals adapt to change, pull in the same direction, and grow in their unique ability.
• You project calm and credibility, bringing a polished, approachable presence that builds confidence with staff, clients, and partners alike.

By blending empathy with decisiveness, you’ll remove obstacles that get in the way of people doing their best work while partnering with a visionary who is smart, caring, and intentional about growth. The visionary owner brings legal expertise, community focus, and a people-first mindset; you’ll bring the structure and steady presence that ensures his vision translates into a thriving, accountable firm.

RESPONSIBILITIES

As Director of Operations / Integrator, your impact will be felt across the firm - getting people in the right seats, clearing obstacles, and building the systems that let everyone operate in their unique ability. Near-term, you’ll steady the team and deliver quick wins; long-term, you’ll position the firm to scale with excellence and confidence:

• Lead execution of the firm’s vision and long-term strategy, making thoughtful, value-driven decisions that move both growth and culture forward.
• Anticipate future needs - forecast growth, staffing, tools, and structure - so we scale with excellence and safeguard client experience as volume increases.
• Ensure quality of service and client care as the firm grows by defining service standards and simple QA loops that keep excellence consistent at scale.
• Own financial performance: budgeting, P&L, and forecasting that support stable, healthy growth.
• Shape the culture by hiring to values, coaching the team, and making people decisions with integrity, due process, and fairness.
• Develop, implement, and track value-driven metrics, incentives, and promotion criteria that reinforce right person/right seat and align performance to both business goals and community impact.
• Be the dependable in-office presence and leadership anchor, bridging remote and office teams so people feel seen, included, and aligned.
• Manage and improve core processes across teams, ensuring smooth handoffs, accountability, and efficiency.
• Remove obstacles: when initiatives stall or staff become stuck, diagnose the issue and build clear system solutions to prevent it from happening again.
• Ensure communication flows up, down, and across the firm: cascade priorities, share updates, and clarify expectations so no one’s out of the loop.
• Introduce and adopt technology, automation, or systems that improve efficiency, support client care, and strengthen our presence internally and in the community.
• Lead all HR functions: hiring, onboarding, training, performance conversations, and promotions, with clear paths and metrics so people know how to grow here.

**This is a full-time, onsite position out of Kansas City, MO. Relocation assistance may be available for the right candidate.**

QUALIFICATIONS

Required

• 3+ years of proven leadership at the director level or above, managing operations and HR for organizations of $5M+ revenue and 15–30 employees
• Cross-functional leadership experience, including designing team structures and putting leaders in place to support growth
• Proven ability to lead, develop, and coach team members and leaders
• Demonstrated success creating and implementing organizational strategies, such as KPI frameworks, SOPs, or firm-wide change initiatives
• Experience managing P&L and making data-driven business decisions
• Successful track record leading change management and technology implementation

Preferred

• Experience working directly with C-suite leaders or business owners
• Background in small or medium-sized company environments
• Professional services or client-facing industry experience

Desired

• Legal or law firm experience
• Bilingual, with Spanish strongly valued

THE COMPANY – Kevin McManus Law Firm

Kevin McManus Law is a Kansas City–based plaintiff’s personal injury firm that has grown from a solo practice into a multimillion-dollar organization with a team of dedicated professionals. We combine legal expertise with personal attention, ensuring clients receive both strong advocacy and genuine care. Our work is rooted in community, and we’re intentional about building a culture where people feel proud to contribute. From monthly team activities and employee spotlights to giving back through local charitable initiatives, we strive to create an environment where respect, empathy, and transparency guide how we serve both clients and colleagues.

With strong referral networks and a mission-driven approach, the firm is positioned for stable, healthy growth. Having doubled in size in just a few years, we’re building the structure and leadership that will sustain our next stage. This is a law firm with momentum - one that values people as much as results and is committed to making a lasting impact in the community we serve.

OUR CORE VALUES

1. Team Player
2. Optimistic
3. Pro-Active
4. Do the Right Thing
5. Grow and Win Together

WHY WORK WITH US?

Purpose drives everything we do. We help injured people rebuild their lives and take pride in delivering quality service that brings them out the other side better. That mission extends into our community through Spanish-language outreach, team-driven charitable giving, and grassroots initiatives that make a real difference.

That sense of purpose shapes our culture. We value collaboration, open communication, and mutual respect - and everyone’s voice matters. We celebrate wins together, support underserved communities, and are intentional about building a workplace where people are proud to contribute. With steady, healthy growth and an expanding presence in Kansas City, we’re creating opportunities for our team to grow right alongside the firm.

Salary: $130,000 - $150,000 + performance-based bonus

Benefits: Medical, Dental, Vision, 401(k) with match, disability, life, and FSA

If you’re driven to serve people and lead with purpose, apply today!