We are seeking a skilled and dependable IT Support Specialist to join our team. The ideal candidate will have hands-on experience with Active Directory, Multi-Factor Authentication, QuickBooks, and general troubleshooting, including printers and end-user issues. This is a client-facing role, so strong communication and problem-solving skills are essential.
f you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,300 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit
Key Responsibilities:
- Provide technical support for desktop, printer, and software issues.
- Manage user accounts and permissions using Active Directory.
- Support and troubleshoot Multi-Factor Authentication (MFA) systems.
- Assist with QuickBooks-related IT issues and general functionality.
- Resolve issues related to LAN/WAN networking, routers, and firewalls.
- Offer end-user support for Microsoft products, including Windows and Office.
- Handle support tickets efficiently, prioritizing based on urgency and impact.
- Work with telephone service providers and manage VoIP systems (experience preferred).
- Provide support in VPN, NOC, and other networked environments.
- Communicate clearly and professionally in both written and verbal English.
- Adapt quickly to new technologies and evolving IT environments.
Requirements:
- Mandatory: Experience with QuickBooks in an IT support context.
- Strong knowledge of Active Directory and Multi-Factor Authentication.
- Solid understanding of LAN/WAN networking and related hardware.
- Proficiency in Microsoft Windows and the Office suite.
- Experience managing VoIP systems is a major plus.
- Familiarity with telephone service providers and telecom systems is a bonus.
- Prior experience in NOC or similar network operations environments.
- Ability to manage multiple tasks and tickets in a fast-paced environment.
- Professional-level English communication skills.
- Previous experience in a client-facing IT support role is required.
