Cloud Engineer / Application Support Specialist
3 Positions:
Location: Plano TX (Within TX who is open for relocation)
W2 Candidates
Must have: AWS (must have at least 3-4 skill - S3, EC2, VPC, EKS, ECS, CLOUDFORMATION, CLOUDWATCH, IAM)
Big Plus: EKS/Kubernetes AND terraform
Key Responsibilities:
- Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications
- Serve as the initial point of contact for application developers via a ticketing system.
- Communicate effectively with users at various organizational levels.
- Implement and utilize automation to support the scalability of the environment.
- Optimize operational processes to enhance efficiency, reliability, and security.
- Train users to self-diagnose and troubleshoot issues for expedited resolution.
- Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
- Provide support for public cloud environments, particularly AWS.
- Manage events and incidents efficiently.
