Trident Consulting is seeking a ”Manhattan Training Specialist”. A global leader in business and technology services.
Role: Manhattan Training Specialist
Location: 100% Remote
Type: Full-Time
Your Role
As a Trainer, you will be embedded with deployment teams to deliver hands-on training to warehouse and office staff, support end-user adoption, and provide operational expertise during system cutovers. You will work closely with Implementation Engineers, Process Super Users, and the Implementation Training Manager to translate complex systems and process changes into user-friendly training experiences. We are looking for an experienced Trainer to lead the development and delivery of all training materials, tools, and programs to support user adoption and operational readiness.
What You Will Do
Training & Support
- Build and maintain a standardized training curriculum aligned to Manhattan WMS/OMS capabilities and operational workflows.
- Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack.
- Translate system and process documentation into practical, user-friendly instruction.
- Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods.
- Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems.
- Define role-based learning paths and system usage expectations for each user group.
Documentation & Tools
- Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation.
- Ensure all training materials are consistent with configuration, process design, and CEVA best practices.
- Capture real-time feedback from trainees to continuously improve training content and methods.
Deployment Readiness & Issue Resolution
- Serve as a first line of support for user questions and issues during and after go-live.
- Identify and escalate system issues or knowledge gaps to the appropriate teams.
- Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation.
Continuous Improvement
- Capture feedback from each deployment to enhance training materials and improve future rollouts.
- Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules.
- Ensure training aligns with CEVA’s commitment to operational excellence and safety.
What We Are Looking For
Education & Experience
- High school diploma required; associate or bachelor’s degree preferred.
- 3+ years of experience in warehouse operations, training, or systems support.
- Experience with Manhattan WMS systems (Manhattan Active preferred) and logistics processes is highly desirable.
- Prior involvement in technology or process rollouts is strongly preferred.
Skills & Competencies
- Strong interpersonal skills with the ability to train and support a variety of audiences.
- Comfortable working in fast-paced, hands-on warehouse environments.
- Clear communicator with the ability to simplify complex topics.
- Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus.
- Willing and able to travel extensively to deployment sites across North America.
- Strong preference for bilingual candidate able to conduct training in Spanish and English
About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include
Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
