Senior IT Systems Engineer (Cloud, Endpoint & Infrastructure Lead) / Hands-on Manager
Work Location: Fully Remote
Work Schedule: Monday – Friday, 6:30 PM to 4:00 AM IST (India Standard Time). This schedule is fixed to support US Eastern Time Zone business hours and follows the American holiday schedule.
FedTec is seeking a highly skilled Senior IT Systems Engineer & Technical Lead to manage, optimize, and enhance our corporate IT infrastructure. This role blends technical expertise with leadership responsibilities, giving you ownership of cloud and endpoint engineering while mentoring team members, managing costs, and ensuring the successful delivery of IT initiatives.
You will be responsible for managing Microsoft 365, Entra ID, Azure, and AWS environments, leading automation and infrastructure-as-code efforts, and ensuring overall efficiency, scalability, and security across the enterprise IT ecosystem.
Key Responsibilities:
Cloud & Identity Management
- Administer and optimize Microsoft Entra ID (Azure AD) for identity and access management.
- Manage Windows and macOS endpoints with Microsoft Intune (policies, applications, compliance).
- Support and optimize cloud resources across Azure and AWS, ensuring performance, scalability, and cost efficiency.
- Monitor usage and proactively implement cost-saving measures.
Automation & Process Improvement
- Automate repetitive IT tasks (e.g., user lifecycle, reporting, monitoring) using PowerShell or Python.
- Contribute to infrastructure-as-code initiatives with Terraform or CloudFormation.
- Standardize and document IT processes to ensure alignment and consistency.
- Identify opportunities to reduce manual work and increase efficiency.
Team & Task Management
- Serve as a technical lead and mentor for IT engineers, providing hands-on guidance.
- Oversee task assignment, ticket queues, and project tracking for timely delivery.
- Establish KPIs for IT operations (uptime, SLA adherence, resolution times).
- Act as an escalation point for complex issues while coaching team members on solutions.
Advanced Support & Operations
- Troubleshoot complex problems across Microsoft 365, networking, endpoints, and cloud environments.
- Manage full hardware lifecycle: provisioning, configuration, and decommissioning.
- Partner with security, DevOps, and application teams to align IT initiatives with organizational goals.
- Ensure compliance with regulatory requirements (NIST, SOC2, ISO).
Qualifications:
Must-Haves
- 7+ years of IT experience with strong systems administration and cloud engineering expertise.
- Hands-on experience with Microsoft Entra ID, Intune, M365, Azure, and AWS.
- Proven track record in team leadership, mentoring, and project/task management.
- Strong knowledge of cloud cost management and optimization.
- Advanced scripting skills in PowerShell.
- L2/L3 troubleshooting skills to resolve complex escalations.
Nice-to-Haves
- AWS or Microsoft certifications (e.g., AWS Solutions Architect, Azure Administrator, M365 Enterprise Admin).
- Experience with project management tools (Jira, ServiceNow, etc.).
- Familiarity with automation tools (Terraform, Ansible, CloudFormation).
- Background in compliance-driven environments.
Personal Skills
- Balance technical expertise with leadership; able to mentor while remaining hands-on.
- Analytical and cost-conscious, with a focus on optimizing cloud spend and ROI.
- Highly organized, with the ability to manage multiple priorities in parallel.
- Strong communicator who translates technical work into business outcomes.
- Driven by ownership, accountability, and continuous improvement.
