We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Residency in or relocation to Louisiana is preferred for all positions.
Job Summary/Position Purpose
This role administers and supports the enterprise-wide contract management system (CMS), serving as the primary contact for user issues and vendor coordination. Responsibilities include resolving routine platform issues, managing system data and reporting, leading workflow configuration, and supporting contract creation and revision processes. Remote work is available, with onsite presence required for meetings.
How You Contribute to the Company’s Mission in this Role:
- Performs administration of the contract management system software in production and test environments, to lead contract management software application projects; designs, develops codes, tests, and implements customized software application solutions; coordinates software upgrades, develops, and maintains integrity of the contract software application. Ensures the execution of data backups.
- Manages the bulk contracting functionality, including identification of project requirements, tasks, and milestones; analyzes data, verifies accuracy of data, and performs data conversions for bulk data loads related to vendor management and provider networks to generate appropriate contracts including amendments.
- Creates, tests, and maintains contract tracking terms; metadata, clause language templates and contract templates; develops and programs contract approval rules and workflows.
- Designs, codes, develops, tests, and maintains custom reports using BI tools to manipulate data and create custom reports, uploads and schedules automatic contract reports delivery.
- Communicates and maintains relationships with peers and management regarding contracting requirements; analyzes business areas needs and develops efficient solutions for creating contracts and reports to meet business needs and the requests of external auditors and regulatory agencies.
- Develops and updates end user guides, conducts user training sessions, and provides ongoing first line technical support for all authorized users in the organization. Troubleshoot issues with end users.
- Maintains highest level of security roles within the software.
Required Qualifications
- Bachelor's Degree required. Four years of related experience can be used in lieu of a bachelor’s degree.
- 2 years of experience in administration of a contract management software application, including experience in providing problem determination and resolution for the specific application required, data management, use of business intelligence or artificial intelligence reporting and analysis.
- Proficient in implementing, configuring, and maintaining enterprise-wide contract management systems, preferably Icertis.
- Knowledge of application security, user permissions, and authorization controls.
- Skilled in data analysis, imports, conversions, and bulk data formatting.
- Strong problem-solving and process improvement abilities with minimal supervision.
- Able to translate complex technical concepts into clear, actionable information.
- Builds trust and collaborates effectively across teams and levels.
- Excellent communication, attention to detail, and analytical skills.
- Capable of multitasking and adapting in fast-paced, dynamic environments.
- Proficient in Microsoft Office (Word, Excel) and PDF editing tools.
- Organized, focused, and able to prioritize competing deadlines.
- Strong facilitation and project coordination skills.
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Perform other job-related duties as assigned, within your scope of responsibilities.
- Job duties are performed in a normal and clean office environment with normal noise levels.
- Work is predominately done while standing or sitting.
- The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)
Additional Information
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.
In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
JOB CATEGORY: Legal, Compliance & Audit
