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Operations Customer Expert (Irısh Market) - Relocation Provided
Relocation
Job Description
Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Your Responsibilities
- Handle customer queries via phone, chat, and email with empathy and efficiency
- Provide first-contact resolution wherever possible
- Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
- Identify and assist vulnerable customers, escalating where necessary
- Document all interactions accurately in CRM systems
- Share feedback to improve training, processes, and customer experience
- C1/C2 English
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
- At least 1 year of professional BFSI experience in Ireland
What Were Looking For
- Strong communication and empathy skills
- Confidence in decision-making, especially on complex cases
- Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
- Team player with resilience and problem-solving skills
- Without apartment: 2,012 gross/month + up to 300 performance bonus
- With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
- Company-provided apartment (utilities & cleaning included) OR housing allowance
- One-time relocation payment after probation
- Travel expenses to home country once per year Full legal & administrative support (NIF, social security, housing, etc.)
- Private health & dental insurance (after contract signature)
- Career development & internal mobility opportunities
- Social, cultural, and sports activities in Lisbon
- Language courses & e-learning
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