Glcomms are partnerning with an advertising client that are seeking a skilled and proactive IT Engineer to support their growing infrastructure needs. This role requires a strong technical foundation, excellent problem-solving abilities, and the ability to work both independently and collaboratively across teams.
W2 WORKER NEEDED
Location: Fully remote
Duration: 6 months contract - highly likely to extend
Start Date: ASAP
Key Areas of Expertise
- Proficient in macOS and Windows operating systems
- 3–5 years of experience in desktop support or IT service desk roles
- Hands-on experience with Amazon Workspaces and AWS cloud infrastructure
- Strong analytical and troubleshooting skills
- Knowledge of cybersecurity best practices
- Consistent and detailed documentation of incidents, root causes, and resolutions
- Effective communicator with both technical and non-technical stakeholders
- Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Familiarity with endpoint management/MDM tools such as Kandji, Meraki, and Jamf
- Excellent organizational and time management skills; able to manage multiple priorities
Key Responsibilities
- Provide technical support across Apple and Windows environments as part of the infrastructure team
- Provision and configure user devices, including software installation and access to shared resources
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and upgrade operating systems and applications
- Deploy patches, updates, and security configurations in collaboration with the IT team
- Maintain accurate asset inventory and ensure device compliance and security
- Support remote users via RDP, VPN, or remote access tools
- Document incidents and resolutions in the ticketing system (e.g., Jira) with appropriate categorization
- Administer Active Directory, Group Policy, DNS/DHCP, and assist with SSO application assignments
- Manage user lifecycle processes (onboarding, offboarding, role changes) and enforce security policies
- Coordinate with vendors and escalate issues as needed
- Flexibility to work outside standard business hours when required
Preferred Qualifications
- Relevant certifications such as CompTIA A+/Network+/Security+, MCSA, Microsoft 365, or Azure Fundamentals
- Scripting experience with PowerShell, Bash, or Python
- Understanding of networking fundamentals (VPN, VLANs, DNS/DHCP), certificate management, and Wi-Fi troubleshooting
