Halo believes in innovation by inclusion to solve digital problems. As an international agency of over 300 people specializing in interactive media strategy and development, we embrace equity and empowerment in a serious way. Our interdisciplinary teams of unique designers, developers, and entrepreneurial minds with diverse backgrounds, viewpoints, and skills connect to solve business challenges of every shape and size. We empathize to form deep, meaningful relationships with our clients—so they can do the same with their audiences. Working at Halo feels like belonging. Learn more about our philosophy, benefits, and team at https://halopowered.com/.
About the Role:
As Manager of Design within our Services & Enablement division, you will lead and evolve our global design team to operate at peak efficiency, quality, and innovation. You’ll be responsible for running the department as a business—ensuring high-margin delivery, optimized team structures, and top-tier satisfaction for both clients and internal stakeholders.
This is a senior leadership role for a commercially-minded design leader who understands not just aesthetics and user experience, but operational efficiency, AI trends, and revenue growth.
Key Responsibilities:
Drive Operational Efficiency:
- Ensure optimal utilization and revenue per head across the design team.
- Optimize team structure for cost and performance: balance seniority levels, geographical distribution, and skills mix.
- Implement and evolve scalable design delivery models that support growth without compromising quality.
Deliver High-Quality, On-Time Work:
- Drive delivery excellence by ensuring projects meet or exceed margin targets and are delivered on time.
- Oversee design processes and systems to standardize best practices across the organization.
- Leverage data to continuously improve workflows, tools, and performance.
Champion Satisfaction & Service Quality:
- Monitor and improve client and internal stakeholder satisfaction rates.
- Actively engage with clients and delivery teams to understand evolving needs and proactively identify improvement areas.
Lead Design Innovation and Evolution:
- Keep the team ahead of the curve by integrating market trends, especially related to AI in design.
- Foster a culture of experimentation, learning, and creative excellence.
- Define and evolve the design value proposition within the company.
Manage the Department Like a Business:
- Own revenue and margin goals for the design function.
- Partner with Sales, Staffing, and Delivery to align capacity with demand and maximize impact.
- Identify growth opportunities for the design department—both organic and strategic.
Requirements:
- 10+ years of experience in design leadership roles (agency, consultancy, or in-house).
- Proven track record of scaling and optimizing global design teams.
- Deep understanding of UX/UI, product design, and emerging technologies including AI.
- Business acumen: experience managing P&L or departmental budgets, revenue growth, and operational KPIs.
- Strong communicator and cross-functional collaborator; comfortable interfacing with clients and senior stakeholders.
- Advanced English level
What We Offer
- 100% remote work—work from anywhere in the world. 🏡
- Contractor role with payments in USD. 💰
- Signing loan for equipment to set you up for success. 💻
- Over 3 weeks of Paid Time Off to recharge and refresh. 🏖
