Company Overview:
Dura-Shiloh is inspired to play a lead role in advancing safe, sustainable, and innovative mobility. Our Agile focus on product innovation and process efficiency builds expertly crafted lightweight products and mechatronic systems that deliver superior function and value.
Success is only created through the well-being of our customers, our people, and our plant. Our world continues to become more connected with mobility at the forefront of innovation. As vehicles transform to lightweight and electric platforms, Dura-Shiloh will continue to inspire and lead.
To learn more about our company, visit durashiloh.com
Our benefits include bonuses; healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; tuition reimbursement; service and performance awards as well as various social and recreational activities.
Who we want:
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement.
- Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulations, management, and leadership teams.
Position Description:
Operates, maintains, and provides ongoing technical IT support for all Shiloh company locations. This role will primarily support our Kalamazoo, MI and Goshen, IN locations. Manages all phases of end user computing technology life cycle including procurement, distribution, configuration, maintenance and retirement of all end user computing technologies. Provides support for infrastructure components, network and telephone systems. Provides support for local data center operations including system backup and associated facility infrastructure support.
Essential Duties and Responsibilities
- Provide second level support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems; troubleshoot and diagnose problems to resolution to minimize down time of applications and personnel, track and report activities in service management system, and follow internal escalation routines to various IT support functions.
- Coordinate procurement, setup, distribution, inventory, imaging and maintenance of all end user technologies; use asset inventory system to track hardware and software and maintain compliance.
- Maintain and repair broken hardware and/or coordinate software and hardware vendors to request service regarding defective products.
- Administer systems and users in Active Directory, System Center Configurator Manager, and Outlook.
- Provide accurate record of each call in a service management tracking tool; monitor all open issues to ensure business and customer expectations are met, provide periodic updates, and promote customer advocacy.
- Report system problems to appropriate technical/management staff and confer with them to resolve production issues.
- Support local data center operations including facility infrastructure support for HVAC, generator, UPS and related electrical systems.
- Responsible for daily backups, tape rotations, and data restore at local server room level.
- Ability to travel up to 25% of the time, often overnight; possible international travel
- Able to travel to our Kalamazoo, MI and Goshen, IN locations on a weekly or monthly basis
- On-call and after hours support; willingness and ability to work flexible or irregular hours in accordance with departmental needs and workload demands.
- Other duties may be assigned at the discretion of management.
Qualifications:
Education and/or Experience
- Ability to read, analyze, and interpret documents such as safety rules, standard operating procedures, and technical manuals.
- Ability to write reports, business correspondence, and procedure documentation.
- Ability to effectively present information and respond to questions from managers, clients, customers, and subject matter experts.
- Strong verbal communication skills with positive customer service orientation, professional demeanor, with excellent interpersonal skills with ability to work in fast-paced, dynamic environment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions.
- Strong working knowledge of desktop, laptop and portable computing hardware, remote control software, operating systems and administration tools, current Microsoft Office products including Outlook, word processing, spread sheeting, and presentation applications
- Associate’s degree from two-year college or university required
- Bachelor Degree in technology or related business field preferred
Skills and Abilities
- Possess at least 3 years of IT experience
- Lead in the overall management of at least one end user technology (ex. TrendMicro antivirus system, WSUS, TeamViewer tools, timeclocks, etc).
- Research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
- Perform system analysis techniques and procedures, including cross-functional discussions, to determine hardware, software or system functional specifications.
- Provide supplemental support for Technical Services in networking, infrastructure and telephony hardware.
- Provide technical guidance and direction to other team members as needed.
- Possess strong knowledge of networking, IT security principles, network infrastructure hardware, and wireless technologies.
- Ability to effectively communicate at all levels in the organization
What you will enjoy:
- Culture that supports teamwork to deliver results
- 5% annual bonus
- Workplace where teams care about each other and your voice is heard.
- Learning and development opportunities
- 401(k) program with 4% company match
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Vision insurance
Equal Employment Opportunity
Dura-Shiloh is an Equal Opportunity and Affirmative Action Employer. Shiloh is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
