Lead Desktop Support - VIP
On-site in central London
Contract - 6 months rolling
Inside IR35
Are you a Lead Desktop Support professional with a passion for delivering exceptional, white-glove service in a fast-paced, executive-level environment?
We're working with a successful, growing, global organization in the finance sector - who are looking to bring on board a Lead Desktop Support Engineer - to provide dedicated VIP and C-suite support across their London and EMEA region.
The Role
In this role, you’ll take ownership of VIP support across EMEA, providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled—someone who can hit the ground running and take full responsibility from incident through to resolution.
Key Responsibilities
- Own and deliver white-glove support to C-suite and senior stakeholders across EMEA
- Take the lead on desktop support for internal users (predominantly Lenovo/Apple)
- Troubleshoot, diagnose, and resolve technical issues efficiently and professionally
- Provide incident and trend analysis, identifying and advising on service improvement opportunities
- Support the procurement, configuration, and asset lifecycle of end-user devices
- Manage and support video conferencing (Zoom, Teams, AV setups)
- Maintain ITSM records via ServiceNow, including incidents, requests, and asset tracking
- Liaise with global teams and external vendors to coordinate solutions
- Support office moves and meeting room setups
- Champion service quality and proactively improve documentation and support processes
What You’ll Bring
- Proven lead level white-glove support experience in a fast-paced, enterprise or financial environment
- Strong technical knowledge of:
- Windows 10/11, Microsoft 365, Exchange Online, Active Directory
- iOS and Android device support via MDM - Intune
- Citrix, MS Teams, VoIP systems
- Familiarity with networking, security tools, and two-factor authentication
- Strong communication and interpersonal skills, particularly when working with executives
- A self-starter mindset with the ability to take ownership and see issues through to resolution
- ITIL-based support experience; ITIL certification preferred
- Experience using ServiceNow ideally or similar ITSM platforms
Nice to Have
- Financial services or investment banking background
- ITIL Foundation, Microsoft/O365, or security certifications
- Office relocation or desk move support experience
Contract Details
- Contract Type: Inside IR35
- Location: Central London (on-site only)
- Start: ASAP
- Duration: 6 months rolling
