About Music AI
Music AI, the company behind Moises, is a fast-growing Series A startup with over 60 million users in 190+ countries. Named Apple’s iPad App of the Year in 2024, Moises is redefining how people create, learn, and collaborate through music.
We’re a global team of musicians, engineers, designers, and creators who believe technology should empower, not overwhelm, those at the heart of music. If you're excited about building the future of music, we’d love to hear from you.
We have offices in Salt Lake City, Utah (US), and João Pessoa, Brazil (BR). For this role, we’re looking for someone based in João Pessoa, Brazil, to join us on-site and support our global team. We’re also open to supporting Brazilians with relocation for this position. Being close to our local hub is key to ensuring seamless operations and collaboration. Join us and work at the exciting intersection of Music and AI
!
About the Rol
e We’re seeking a versatile and proactive Global IT Manager to own and lead our technology infrastructure and ensure seamless IT operations across a fast-scaling international compan
y.This role blends hands-on technical expertise with strategic leadership and vendor management, supporting a distributed workforce in 8+ countries and overseeing more than 150 assets worldwid
e.Based in João Pessoa, you’ll serve as the primary IT leader in the company — providing local support at our office while also driving global IT initiatives. From network stability and SaaS management to cybersecurity and compliance, you’ll ensure that our technology empowers every team member to deliver at their bes
t.
Key Responsibilit
iesGlobal Infrastructure & Hardware Managem
- entOwn IT infrastructure across local and remote operatio
- ns.Install, configure, and maintain workstations, servers, and networ
- ks.Manage IT inventory: hardware, software licenses, and global asse
- ts.Track asset lifecycle from procurement to dispos
- al.Troubleshoot and repair hardware and periphera
- ls.Maintain AV equipment and facility automatio
- ns.Lead IT projects for new offices and expansio
ns.
Access Control & Security Leader
- shipManage user access to systems, applications, and cloud platfo
- rms.Implement and maintain role-based access contr
- ols.Oversee onboarding/offboarding processes globa
- lly.Audit permissions, monitor logs, and ensure complia
- nce.Drive cybersecurity best practices across the comp
any.
Software & Application Manag
- ementOversee SaaS subscriptions and global rene
- wals.Coordinate updates, patches, and preventive mainten
- ance.Troubleshoot technical issues both on-site and remo
- tely.Maintain documentation, standards, and knowledge b
ases.
Vendor & Partner Mana
- gementResearch and evaluate global technology vendors and service prov
- iders.Negotiate contracts, SLAs, and manage ren
- ewals.Oversee vendor performance and relationships worl
dwide.
Strategic IT P
- lanningDevelop IT budgets and procurement stra
- tegies.Forecast hardware/software needs aligned with business
- growth.Optimize inventory and reduce costs across cou
- ntries.Drive global technology upgrades and infrastructure s
- caling.Align IT initiatives with company strategy and expansion
plans.
Minimum Qualif
- icationsBachelor’s degree in Information Technology, Computer Science, or relate
- d field.5 years of experience in IT management or leadershi
- p roles.Strong knowledge of Windows, macOS, and Linux envir
- onments.Networking expertise (TCP/IP, routers, switches, cable mana
- gement).Experience with asset management and inventory
- systems.Proficiency with Google Workspace, Microsoft Office, antivirus, and backup so
- lutions.Fluent
- English.Strong problem-solving mindset, attention to detail, and ability to work indepe
ndently.
Preferred Quali
- ficationsExperience in startups or fast-scaling global envi
- ronments.Familiarity with scripting (PowerShel
- l, Bash).Vendor negotiation and contract management ex
- perience.Knowledge of access control and compliance s
tandards.
What
- You'll GetThe opportunity to be at the forefront of the convergence between technology
- and music.Compet
- itive Pay.Flexible Paid
- Time Off.Paid paren
- tal leave.Monthly Wellnes
- s Stipend.Access to learning and development oppo
- rtunities.A dynamic, creative, and supportive work environment with a diverse team of talented prof
essionals.
