Job Purpose:
- The IT Workplace/Infrastructure Corporate Trainee will provide day -to-day support to employees. This includes desktops, applications, project, video conferencing & telephony systems support for the organization. Responsible for deploying, maintaining, and repairing the computer and network infrastructure of Commerz Global Service Solutions. Explores technical solutions, determines the applicability to Commerz Global Service Solutions, and makes recommendations for deployment.
- This role also includes the IT Corporate Trainee to be knowledgeable about the security framework and system. The IT Corporate Trainee must be team oriented / organize their own activities, working autonomously and with full accountability.
Key activities
Workplace Infrastructure Support
- Perform technical installation, troubleshooting, fault resolutions and/or escalations of Workplace infrastructure such as messaging, file and print, video conferencing & telephony systems and Microsoft Operating system for all Commerz Global Service Solutions users.
Workstation & Peripheral Support
- Managed end user infrastructure support/configuration covering endpoints and mobiles devices.
- Manage/Provide remote assistance for all end user application and hardware support (Microsoft 365, XenApp etc.)
- Assist in relocation of equipment within company when required
- To document all the IT related guidelines and manuals for the organization.
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
- To implement the Bank’s IT and IS standards in the organization.
- Conduct and managing the local organization data security and personnel security internal control, drive employee awareness training and compliance standards for the company.
- Responsible for all incident / request ticket raised in Service Now tools are attended and close promptly based on the SLA.
- Identifying IT security vulnerabilities in the organization’s network and follow the bank procedure in handling vulnerability.
- Coordinate and/or perform penetration testing and patching
- Perform routine system tasks included hardware /s software inventory
Servers & Network Support
- Installing, configuring, testing, and maintaining network-related operating systems, applications / software / management tools.
- Perform first level support the LAN & WAN network
- Managing and monitoring all installed network appliances, systems, and related IT infrastructure (cloud and on-premise).
- Ensuring the highest levels of network connectivity and infrastructure availability and escalate to senior specialist or specialist in the team in a timely manner.
- Monitoring network/system usage and health status in compliance with security policies.
Formal Education:
- Relevant professional training / qualifications in networking / computer studies.
Specialist Knowledge (work experience, further qualification):
- Preferably Entry Level specialized in Information Technology or equivalent.
- No work experience required.
- Minimum CGPA is 3.0 pointer
- Strong team player with strong interpersonal and communicative skills.
- Required language(s): Fluent verbal and written in English required.
- Required Skill(s): MS Office and etc.
Additional :
- Proficient in Microsoft 365, XenApp
- Having experience in deployment/support/management for mainstream industry solutions will be added advantage. (Cisco, Firewall, Citrix, Bluecoat etc)
- Knowledge of data protection regulations when dealing with IT in own area of responsibility within the Bank
- NOTE: Successful candidates will be employed on a 12-months contract directly under Commerz Global Service Solutions Sdn Bhd. Upon completion of the Corporate Trainee Program, permanent employment will be offered based on the overall performance evaluation throughout the 12 months program.
