Job Summary
Under the guidance of a designated supervisor, the IT Technician III performs the more complex technical support duties. This position assists in leading installations of computer hardware, software, and other devices; leads in identifying and correcting issues using monitoring tools; identifies and diagnoses technical problems; refers calls as necessary to subject matter experts; trains users on systems; and supports throughout the County the recommendation, selection, maintenance, customization, and lifecycle of computers, applications, systems, and hardware.
Key Responsibilities:
Hardware/Software Support:
- Provides technical support for complex or difficult to resolve issues; consults with colleagues to develop solutions to complex technical issues.
- Assists in leading Installation, configuration and upgrades of hardware components such as RAM, hard drives, graphics cards, and network adapters.
- Perform hardware assessments and provide replacements including managing warranty services as needed.
- Maintains computer inventory system from initial entry to relocation to designated surplus.
Software Support:
- Provide technical support and troubleshooting for desktop operating systems and software applications (e.g., Active Directory, SCCM, Microsoft 365, Adobe Creative Cloud, TCP/IP, MDT, and business applications).
- Install, configure, and update software applications and patches to maintain compatibility, security, and performance.
- Assist users with software installation, activation, licensing, and compatibility issues.
- Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.)
- Trains staff on use of computer systems and software.
- May perform other essential job functions specific to the position and department assignment.
Remote Support:
- Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations.
Work Environment:
- It is an in-person work environment, with occasional telework available upon request.
- May be required to be on-call for emergency/crisis management (e.g., natural disasters, pandemics), and work 24/7 during such events.
- Lift or carry up to 50 pounds.
- Dynamic environment requiring adaptability to changing priorities and goals.
Salary $64,586.76 - $109,797.50 Recruitment #26-00149
Visit our on-line employment center at for more information and to apply EOE.
Minimum Qualifications
Requires any combination of education and experience equivalent to an Associate degree and four (4) years of related technical experience preferably in local government setting.
Certifications, Licenses, and Special Requirements:
- Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software.
- Preferred certifications include: CompTIA A+, CompTIA Security+, Microsoft Azure Fundamentals, HDI Technical Support Professional and Information Technology Infrastructure Library Foundation (ITIL).
Job Contingencies and Special Requirements
Employment is contingent upon successful completion of criminal background check.
