Join Mercier Consultancy MD as a Spanish Speaking Customer Service Agent for an esteemed American Cybersecurity Company. In this role, you will be pivotal in ensuring that Spanish-speaking clients receive the highest standard of service and support. Your contributions will help safeguard our clients' digital environments while providing them with valuable customer service.
Responsibilities
Engage with Spanish-speaking customers via phone, email, and chat to address inquiries regarding cybersecurity products and services
Provide clear explanations and guidance on product features, ensuring customers understand how to protect their online presence
Assist in troubleshooting issues and resolving customer complaints with a focus on customer satisfaction
Maintain comprehensive documentation of customer interactions and provide feedback to improve service processes
Collaborate with the cybersecurity team to stay informed about the latest security trends and product updates
Promote cybersecurity awareness among customers through education and support efforts
Requirements
Fluency in Spanish (both written and spoken); a good command of English is preferred
Experience in customer service, preferably within the technology or cybersecurity sectors
Excellent communication and interpersonal skills, with a strong desire to help customers
Problem-solving capabilities and a proactive approach to addressing customer needs
Familiarity with CRM software and basic technical knowledge related to cybersecurity
Ability to work independently in a remote environment with minimal supervision
A keen interest in cybersecurity and a commitment to continuous learning in this field
