At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Product Manager - Salesforce (m/f/x) to join the team!
Your daily pitch
At Tipico, we play to win, and as a Product Manager - Salesforce (m/f/x) you ensure that our Service Cloud platform is a high-performance solution for our teams. Think of yourself as the tactical mastermind, working closely with the Product Lead and cross-functional teams to drive efficiency, automation, and innovation—just like a top coach shaping a championship-winning squad.
Your playing field
- Develop and execute the roadmap of our Service Cloud platform.
- Define operational objectives and leverage Salesforce's native capabilities to deliver a high-performing solution and automation.
- Collaborate closely with the Product Lead and Business to enhance the platform and improve productivity, customer experience and streamline service operations.
- Ensure timely delivery and quality outcomes through effective prioritization, planning and execution.
- Oversee the end-to-end development of our Salesforce platform, working closely with internal and external technical teams.
- Define feature requirements and guide the efforts of the team in an agile environment.
- Conduct quality assurance reviews to ensure the deliverables meet product requirements.
Which skills should you bring to the pitch
- Experience. You are an experienced Product Manager and you have worked hands-on with Salesforce Service Cloud in iGaming or a similar regulated industry. Certifications such as Salesforce Advanced Administrator, Service Cloud Consultant, Platform App Builder or similar score you extra points.
- Technical Background. You have a strong understanding of Service Cloud architecture, automation capabilities and third-party integrations.
- Innovation. You have a solid understanding of agentic AI solutions and their practical applications in driving customer service excellence.
- Communication. You are fluent in English, both verbal and written, have a structured approach and can communicate clearly and in an efficient way with different stakeholders to build and maintain strong relationships.
- Analytical Mind. You think strategically and analyse problems to find the best solutions while still taking a creative approach.
- #OneTeam Mentality. At Tipico, we play to win together. We’re looking for a team player who is self-driven, focused, and an excellent communicator—someone who steps up, takes responsibility, and always aims for the best results.
This is how we score with you
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- On-site childcare. We’ve got a game plan to support you and your 3+ old kids.
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you?
Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels.
We look forward to your application!
