Workplace and Collaboration Services (W&CS) Engineer in JAPAN

Relocation Assistance Offered Within Country

Job Number #169339 - Tokyo, Tokyo-To, Japan

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Name : Workplace and Collaboration Services (W&CS) Engineer

Role:

Workplace and Collaboration Services (W&CS) Engineer will be responsible for

• Coordinating and managing critical support to business teams
• Planning and coordination for local projects
• Developing and maintaining partnerships with business users
• Partnering with Regional Infrastructure Manager and Workplace and Collaboration Services team in Mumbai
  
  

Responsibilities:

• Acts as a liaison with the Regional Infrastructure Manager in order to escalate and resolve subsidiary and business issues and requirements and ensure business critical infrastructure issues are resolved in the appropriate manner
• Provide local coordination and planning for infrastructure grid projects
• Ensure alignment with GIT standards, policies and procedures
• Coordinate and manage with relevant people any system performance and reliability issues
• Ensure audit compliance
• Perform IT related administration activities and ensure 100% compliance with maintenance policies and security requirements at all times (by diligently executing the ISM checklist activities)
• Keep all relevant stakeholders (business and GIT) fully informed on plans, progress, issues and risks
• Promote teamwork in both the local and global organization
• Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, leasing and budget aspects. Manage relationships with external vendors where appropriate.
• Review support issues and provide second level site support as required (eg Active Directory, LAN/WAN communications, software deployments, email and collaboration tools)
• Build and maintain an effective relationship with the business users
  
  

Scope of work locally for Japan:

• IT Infrastructure Equipment Upgrades, Hardware Refresh, Set-up for New Sites, Office Moves, Office Expansion
  
  

1

Setup/ Refresh of IT Infrastructure devices (switches, servers, access points, controller, etc ..)

• Preparing the budget information and submit to W&CS IT manager
• Order devices based on specs/BOM provided by Network and Server Teams
• Coordinate the configuration of the devices with Network and Server Teams
• Raise necessary requests for creation of Vlans, Subnets, printer settings, etc.
• Coordinate the mounting and installation of the devices with the Network and Server Teams, local vendors
• Activate network and server devices and conduct testing
  
  

2

Assist in troubleshooting of network and server issues with Network and Server Teams and local vendors

3

Support implementation of Global Network-related Projects

• Wireless Standards
• VLANs/ Expansion LAN Network cabling
• etc …
• Performance and Reliability
  
  

1

Hardware Refreshes (servers, network devices, PCs …)

• Preparing the yearly budget and submit to W&CS IT Manager
• Ordering and Deployment
• Disposing of old hardware
• Inventory tracking
• Deployment Network Devices , Printers .
  
  

2

Service and Software Maintenance Contracts Renewal

3

Purchase, Deployment & Monitoring of Software Licenses

4

Completion of Annual and Quarterly WCS Standards and Compliance Checklist

5

IT Room Standards and Compliance Review

6

Automated Audit Reports Review (>90 days no password change, etc))

7

AD Housekeeping (Broken SCCM, Bitlocker, Disabled PCs/Users)

8

Virus thread incident

9

Operational IDs Review

10

Disaster Recovery Documentation Update and Testing

11

Corporate Audit

12

Business Readiness Activities and Testing

13

Hardware Maintenance Service (Servers, network devices, PCs , UPS …)

• Coordinate with Vendor for maintenance service for those Items below :
• UPS Maintenance Service
• Network Devices Maintenance
  
  

14

Application support

• Coordinate with Vendor to support for in-scope applications
• IT helpdesk
  
  

1

Daily monitoring review and coach to the team/queue for IT tickets

2

Attend to monthly IT Helpdesk meetings to discuss KPIs, CIIs, issues

3

Resolve the tickets assigned to Japan WCS queue

• Asset Inventory Tracking
  
  

1

Maintain assets in Oomnitza on timely and accurate manner

2

Review Oomnitza dashboard and Clear exception items in Oomnitza

3

Work with Oomnitza Team on Oomnitza enhancements and roll-out of enhancements

• Information Security
  
  

1

Coordinate Risk Management Assessment of 3rd party applications with Info Security Team

2

Ensure Security Patches are deployed to all targeted hardwares

• Financials
  
  

1

NVO Tracking and Reporting

2

Ariba PO Creation and GR Processing , prepare documents for payment

3

Assets leasing

• Prepare and submit the Assets leasing (quotation, contract, order, receiving,..)
• Monthly payment
• Return assets to leasing company
  
  

4

Manage the printers for Field sales: ordering from Tanomall, inventory management

5

Disposal of IT related assets - ensure disposal is properly documented and approved as per guidelines

6

Conduct physical count and tagging once every two years (for company owned assets)

• IT Grid and Special Projects
  
  

1

Join with business for IT related projects

2

Cyber GRX, security review process

• HR-Related
  
  

1

Conduct training of new IT Tools to end-users

2

Orient new employees on IT Matters

3

Support logistics for important meetings

Required Competencies:

Business Partnership/relationship management

• Establishes trust and credibility by engaging in open and candid communication with the business partners
• Able to influence partners’ expectations and decisions
• Tailors technical language to the level of technical understanding of the user
  
  

Planning/Priority Setting

• Sets realistic milestones and actionable plans to support successful project achievement
• Monitors progress and adapts plans according to changes in circumstances
• Anticipates and removes potential roadblocks and develops contingency plans when needed; proactive
  
  

Teamwork and Collaboration

• Works effectively with people in other departments, functions and regions
• Willing and capable to lead standardization across subsidiaries in the region
• Ability to work effectively as a member of a local, regional or global team
  
  

Technical Expertise

Competent skill level in implementing and supporting the following technologies

• LAN/WAN
• Windows OS, Mac OS, iOS, Android
• VOIP
• Google G-suite
• Printers
  
  

Knowledge Sharing and Acquisition

• Seeks out learning opportunities
• Willingly transfers technical, business and general knowledge and expertise to others
  
  

Maintaining Standards and Compliance

• Champions GIT standards with internal and external business partners
• Explains rationale for adhering to standards to business partners
  
  

Qualifications & Experience:

• Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
• Minimum of two years of experience working in an IT support environment. (preferably multinational environment)
• Business level verbal and written proficiency in both English and Japanese
  
  

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.