Information Technology Support Technician

Main duties and responsibilities, however not exhaustive:

• Install, configure & troubleshoot company’s internal network equipment which includes desktop computers, laptops, printers, systems software, applications software, and other network related equipment. And to ensure that these installations are done effectively.
• Help in the maintenance of Inventory log of IT assets and spare parts for emergency repairs as well as repair records.
• Assist in the deployment of applications on users laptops.
• Ensure the proper management and monitoring of GSA assets (submission and return of assets)
• Perform disconnect and/or connect any relocation of computers.
• Ensure that all networks wiring are well arranged and secured within internal network perimeter
• Diagnose hardware and software problems, recommend appropriate solutions in collaboration with superior.
• Assist in the development and maintenance of the company’s local area network (LAN).
• Assist the follow-up of the intervention on the PCA site for additional equipment and rotation of assets.
• Assist in the running of the operations and administration of the company’s local area network (LAN).
• Maintains confidentiality of information and data related to staff, customers and other users.
• Perform any other cognate duties as may be required by Management

Knowledge , Experience, Skills and Abilities:

• Good communication, interpersonal and problem-solving skills.
• Ability to analyze/diagnose complex OS/hardware issues.
• Ability to prioritise and schedule workload.
• Ability to work under pressure and during odd hours to meet deadlines.
• Ability to comply with internal controls and policies.
• Self-motivated, disciplined and work in team.

Qualification:

• COMPTIA Certified (A+, N+ or any equivalent)
• Higher school certificate, Diploma in IT or equivalent experience will be an advantage.
• Working knowledge of hardware and software