As Business Analyst in the Customer Care Analytics team, you will shape customer experience and management decisions via statistically solid deep dive investigations as well as the creation, visualisation, and interpretation of our KPI landscape. Thus, you have a direct impact in the achievement of the strategic objectives of Zalando. You will be a member in a team of 5 analysts with a high focus on knowledge sharing and mutual development.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy https //corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups https //corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHERE YOUR EXPERTISE IS NEEDED
- You create an impactful understanding of trends, drivers, and causations through the application of statistical methods on relevant business challenges (e.g. exploratory and confirmatory analysis on drivers of customer satisfaction).
- You communicate complex insights to analyst peers as well as to non-analysts in a stakeholder oriented way (e.g. analysis paper, presentations, dashboards).
- You support strategic projects and initiatives (such as driving customer experience and efficiency through automations in contact handling) as a crucial project member by owning KPI related work streams and ensure high quality insights.
- You support management decisions through the definition, visualisation, and interpretation of impactful KPIs.
- You proactively connect to the Zalando’s Analytics Community through knowledge and experience sharing.
WHAT WE’RE LOOKING FOR
- University degree (Master, PhD or similar) in business, economics, mathematics, statistics, engineering or a comparable field of study
- At least 3 years of professional experience in Analytics, Research, Controlling, Consulting or a similar role, preferably in a customer service or eCommerce organization
- Enthusiastic about data and strong analytical capabilities including a broad experience in the application of statistical methods on business challenges. Work experience with data warehouses. Applicable knowledge in SQL and Python (or R). Experience with Microstrategy is a plus.
- Feel comfortable working together in different setups and enjoy taking responsibility for your remit. Be results-driven and always have our customers’ best interests in mind
- Good communication skills, able to present data to stakeholders in a clear and concise way. Business fluency in English is a must.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review
Learn all about Zalando and our values here https //jobs.zalando.com/en/?gh_src=22377bdd1us
