About This Role
As a Digital Experience Developer, you’ll play a pivotal role in customer onboarding, ongoing success, and project execution. You’ll drive business impact by helping customers craft and implement personalization and experimentation strategies, ensuring they maximize the Monetate platform’s potential while aligning with customer business goals. Success in this role is measured by customer retention, effective communication, and enhanced platform adoption.
Come Work for Monetate
At Monetate, we’re shaping the future of digital experiences. As the leading personalization platform, we empower global brands to deliver tailored interactions that drive loyalty and growth. We offer 1:1 personalization at scale, leveraging real-time behavioral and contextual data across web, mobile, email, and in-store channels. Join our fully remote, global team of innovative professionals and help us redefine personalization and experimentation. Visit www.monetate.com to learn more.
What You’ll Do
- Collaborate with Partners, Customer Success, Strategy, and Product Support teams to drive customer value through strategic projects.
- Lead new customer onboarding with product and industry expertise.
- Evaluate customer tech stacks and create tailored implementation plans.
- Manage internal stakeholders and external customer expectations on projects and timelines.
- Train teams to become experts and develop leading practices in personalization and experimentation using Monetate.
- Guide customer personalization roadmaps, testing, and recommendation strategies.
- Participate in customer meetings to steer personalization project strategies.
- Advise on experience design and customer experience for key initiatives.
- Assist customers in interpreting analytical results within the platform.
- Deploy custom code to create tailored experiences for customers.
- Stay expert in Monetate products and target industries to boost retention.
- Monitor competitors’ activities and offerings to maintain a competitive edge.
- Other duties, as assigned.
What You’ll Need
Experience
- 3+ years in a managed consultancy, agency, or client-side e-commerce role, delivering solutions to complex technical challenges.
- 5 or more years of front-end web development and UI design experience
Knowledge/Skills/Abilities
- Advanced skills in JavaScript, HTML and CSS
- Experienced in DOM Scripting, JavaScript event handling
- Some knowledge of JavaScript frameworks (e.g., React, Vue, Angular, Backbone)
- Knowledge and experience in maintaining cross-browser compatibility (Chrome, Firefox, IE)
- Experience with regular expressions
- Experience with API tools (e.g., Postman) is desired
- Familiarity with Web Analytics products (Google Analytics, Adobe Analytics, IBM Analytics, WebTrends, etc.)
- Excellent project management skills
- Strong analytical and problem-solving abilities
- Exceptional public presentation and communication skills
- Superior organizational and time management skills
- Ability to translate strategic program plans into actionable business tactics
Bonus
- Experience with personalization, experimentation, recommendation, or search tools
- BS in Computer Science preferred
- Professional or academic experience in software programming is a plus
Requirements
- Must be based in South Africa, preferably in or near a major metro area such as Johannesburg, Cape Town, Durban, or Pretoria.
- Must maintain a stable and reliable internet connection with speeds of at least 50 Mbps to ensure optimal performance in a remote work environment.
- Must be available to provide services during US or European business hours, as agreed in the service contract.
- Must be able to obtain an international passport and be open to occasional travel (Monetate may provide guidance on the passport application process if needed).
- Must operate as a registered independent contractor in compliance with Philippine laws.
Engagement Terms
- This role has no direct reports.
- The contractor will have autonomy to determine the methods, processes, and schedule for completing deliverables, subject to agreed-upon project milestones and deadlines.
- Compensation will be based on a fixed fee or hourly rate for services rendered, as outlined in the service agreement.
- The contractor is responsible for managing their own taxes, insurance, and compliance with local regulations.
Why Monetate?
- Opportunity to work with a global leader in personalization, collaborating with innovative professionals.
- Access to customized training resources to enhance your expertise in customer success, personalization and experimentation.
- Opportunity to contribute to meaningful digital experiences for global brands.
How to Apply
To express interest in this opportunity, please submit your proposal, including your qualifications, relevant experience, and proposed approach to delivering customer success services, to recruiting@monetate.com. For more information about Monetate, visit www.monetate.com.
Monetate, Inc. is an equal opportunity company. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
